Lessons from another airline traversing turbulent skies
Dr Neryl East CSP
Leadership Keynote Speaker and Trusted Adviser - Be Believable, Be Dependable, Be Reputable
Who’d be a regional airline operator in Australia?
News of Rex Airlines going into voluntary administration came hot on the heels of Bonza’s reputation disaster when it collapsed a few months ago.
But in Rex’s case, the administrators are doing a commendable job in at least being clear about what the impacts are and what’s likely to happen next.
If you were booked on a cancelled Rex fight and are now scrambling to adjust your plans, you’re probably not feeling kindly towards the airline right now, and that’s understandable.
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But from a communication point of view, there are some solid takeaways from Rex’s actions:
Hopefully Rex can get its whole fleet back in the air again. In the meantime, let’s also hope communication continues to flow freely.
In the Credible Leader series, Dr Neryl East shares her take on the credibility of leaders in the spotlight. Neryl is a speaker, facilitator and adviser who helps organizations develop credible leaders and connect teams.
Leadership Keynote Speaker and Trusted Adviser - Be Believable, Be Dependable, Be Reputable
7 个月Really appreciate your feedback, Amanda Stevens ??
Australia's number one keynote speaker and author on consumer trends and customer experience I Transform your business with unique, personalised CX l New book, RADICAL CUSTOMER OBSESSION launching April 30.
7 个月Really great synopsis Neryl!