Lesson from ChatGPT

One of the most profound lessons I’ve learned from using generative AI is the importance of communicating with clarity. At its core, generative AI models operate on the timeless principle of “garbage in, garbage out.” They are only as effective as the instructions we provide, and this underscores a simple yet vital truth: clear communication is key—not just in human interactions but in how we interact with machines.

In my personal experience, I’ve often found myself grappling with a disconnect between the ideas I have in my mind and the way I communicate them to AI models. The result? Responses that don’t align with the outcomes I had envisioned. This misalignment drove home a critical realization: communication, which is a cornerstone of leadership, extends even to how we engage with AI tools.

Generative AI has incredible potential to tackle complex tasks and streamline workflows. But as with any tool, its effectiveness hinges on how well we use it. Poor communication will leave you stuck, unable to fully harness the power of these models.

Thankfully, my journey with AI took a productive turn when I enrolled in 谷歌 ’s courses on topics such as Introduction to Generative AI, Responsible AI, and Prompt Engineering. It was the Prompt Engineering course, in particular, that illuminated the mechanics behind AI models. I learned about Natural Language Processing (NLP), the technology that enables these models to process human-like communication. The takeaway? AI thrives on conversational, human-centric instructions. To get the best results, you need to talk to the model the way you’d communicate with a colleague, neighbour, or sibling when delegating tasks.

It’s important to note that there are a plethora of resources available online to help enhance prompting and clear communication with AI tools. From tutorials to guides, the opportunities to improve your prompting skills are endless. However, here’s the caveat: don’t master prompting while neglecting your fundamental communication skills. The art of crafting precise prompts for AI is valuable, but it is no substitute for developing strong interpersonal communication skills. The latter remains essential in every facet of leadership, collaboration, and life.

This revelation reinforced a broader truth: while AI is a powerful enabler, it cannot compensate for unclear or ineffective communication. The same principle applies in leadership, where success often depends on articulating goals, expectations, and feedback in a way that is easy to understand and actionable.

As we continue to integrate AI into our workflows, we must remember that it is not a magic wand but a tool that mirrors our input. To unlock its full potential, we must refine how we engage with it—starting with clarity in our communication.

In leadership, in technology, and in life, clear communication remains an indispensable skill. Let’s embrace this lesson not just for AI but for everything we do.