Lebanese engineer creates AI chatbot to aid displaced families

As war forced thousands of Lebanese families to flee their homes, mechanical engineer Hania Zataari developed an AI chatbot to streamline aid distribution. The tool, linked to WhatsApp, collects requests for essentials like food, blankets, and medicine, helping volunteers reach those in need more efficiently. With support from donors abroad, the project has delivered hundreds of aid packages to displaced families in Sidon and beyond.

Many displaced people have struggled to access government assistance, leaving volunteers to fill the gap. Economic turmoil has further strained resources, with aid organisations warning of severe funding shortages. Despite these challenges, the chatbot has helped distribute crucial supplies, with volunteers working tirelessly to match demand with available resources.

Researchers see potential in the technology but question its scalability in other regions. The chatbot’s success, they argue, lies in its local adaptation and cultural familiarity. While it cannot solve Lebanon’s crisis, for the families relying on it, the tool has made survival a little easier.