Learn How a Fortune 100 Energy Provider Revolutionized CX with Chatbot AI
rSTAR Technologies
Full-service systems integrator focused on GenAI, CX, integration, Cybersecurity Oracle, Microsoft, Google, Salesforce
A Fortune 100 energy provider revolutionized CX with chatbot AI, reduced call volume by 18%, improved CSAT by 10%, and eliminated hold times by 100%. This increased their profit margin significantly.
Maintaining satisfaction across a massive customer base is challenging. Sorting, deflecting, and triaging different kinds of service calls and tickets can be overwhelming.
We worked with a Fortune 100 energy provider who wanted to:
●???? Accelerate customer support while reducing call volume
●???? Increase customer satisfaction through responsiveness and self-service
●???? Reduce time per ticket
●???? Improve CSAT without raising costs
We created an automated pipeline between customer needs on their website, chatbots, and Oracle Service Platform. This enabled the energy provider to offer customers a responsive self-service experience, eliminate hold times, reduce call volume, and improve customer satisfaction.
According to the company’s Chief Transformation Officer, "This chatbot has been a major win for our customers as well as our support team. Getting information has never been faster for customers, and we’re proud to say we now have a point of instantaneous service, and we’ve actually lowered costs overall."
We developed an insightful case study of the project to help inspire you. The case study reveals how we helped the company to;
●???? Accelerate customer support through an omnichannel AI chatbot
●???? Create a personalized-feeling service using AI
●???? Integrate the new chatbot into the company’s existing service framework
●???? Achieve the significant results we pulled off