Leading the Way: Reflecting on 2024 - Innovation, Growth, and a Vision for the Future of CX

As we look back on 2024, I’m filled with immense pride and gratitude for what we have accomplished together at Consilium Software. This year has been a testament to our commitment to innovation, growth, and leadership in transforming contact center performance for cloud-based environments.

Innovation at the Core: Ready for 2025

Our unwavering focus on innovation continues to drive us forward. It’s an honor to see Consilium products empowering several top vendors in the?Gartner 2024 Magic Quadrant for Contact Center as a Service (CCaaS), showcasing the trust our clients place in us. The Consilium Uni? suite is now fully integrated with leading CCaaS platforms, further cementing our position as a technology leader.

AI-Powered Transformation: Shaping the Future of CX

In 2024, AI adoption surged, delivering tangible improvements to customer experience and operational outcomes. At Consilium, we infused our solutions with cutting-edge AI to enhance agent productivity, optimize campaign management, and introduce automation and predictive analytics. In 2025, we’re doubling down on AI, unlocking new levels of engagement and efficiency for our clients.

Global Reach: Expanding Our Impact

Consilium’s omnichannel solutions have made a global impact, with successful deployments across the Americas, EMEA and Asia Pacific, empowering industries like Banking, Service providers, Universities, Airports and Utilities to revolutionize customer engagement. In 2025, we aim to extend our footprint even further, ensuring businesses worldwide benefit from our transformative technology.

Security and Trust: A Solid Foundation

This year, we achieved the?SOC 2 Type 2 audit certification, reaffirming our commitment to robust security and data protection. This milestone assures our customers that their data is handled with the utmost care and underscores our dedication to trust and continuous improvement.

Growing Together: Strengthening Our Team

Our global workforce grew by 25% in 2024, now spanning 8 locations worldwide. This expansion enables us to meet the unique needs of clients across North America, LATAM, EMEA, and APAC. As we head into 2025, we’re strategically positioned to seize new market opportunities and deliver unparalleled value.

Looking Ahead: 2025 and Beyond

As we embark on 2025, our vision is clear: to continue pushing the boundaries of innovation and empowering businesses to elevate customer experiences. With AI integration becoming more accessible, our products are ready to help more companies seamlessly integrate this transformative technology into their CX strategies.

Key Initiatives for 2025:

• New Product Launches:?Stay tuned for exciting new features in outbound campaign management, cobrowsing, speech analytics, and omnichannel CTI integrations.
• Global Expansion:?We will further expand our footprint, bringing Consilium’s solutions to even more regions around the world.

Join Us at Industry Events

We’re thrilled to sponsor global events like?Cisco Live Amsterdam (February)?and?Webex One 2025 (United States). These gatherings are invaluable opportunities to connect, share insights, and shape the future of CX together.

A Heartfelt Thank You

To our partners, customers, and team: thank you for your trust, support, and collaboration. You have been instrumental in our success, and as we step into 2025, we’re committed to building on this momentum together.

Let’s make 2025 another remarkable year of growth, innovation, and transformation. Here’s to a brighter future for Consilium Software and the amazing journey ahead!

Warm Regards,

Pramod Ratwani

Founder & CEO