#GetOnBoard to end human trafficking

Dear Ed,? Hope all is well. Since i ever received an acknowledgement or reply? concerning my? heartfelt complaint I have copied and pasted my letter to you once again. Sincerely,? A. Graham MD Brecead, NC 4/25/2017 Angus W. Graham III, M.D. sent the following messages at 2:55 PM View Angus W.’s profile Angus W. Graham III, M.D. Angus W. Graham III, M.D. 2:55 PM We Missed our son's Navy SEAL Graduation Dinner- pg#1 Dear Mr. Bastian, Recently, my family had a very important trip to attend our son's Navy SEAL graduation. This trip had been planned months in advance with 5 of us traveling to San Diego including my wife, our 2 children-the brother and sister of the graduating SEAL and my wife's 84 year old mother in a wheelchair. Unfortunately, this very important trip became an incredibly disappointing day due to some inexcusable inefficiencies made by Delta. Frankly, I was flabbergasted at the lack of urgency Delta exhibited and the apparent unwillingness to give those stranded any other travel options. The one bright spot was gate staff for they did all they could to keep us informed. This letter of mine is written with the hope that it makes it far enough up and down the leadership line at Delta that someone in charge will make some crucial changes in how decisions are made when situations like this occur, but until that happens then 'Shame on Delta' for their coarse and unrefined manner of handling this particular scenario; free snacks and $15 food vouchers only go so far to appease the frustration and disappointment. Missed our sons Navy SEAL graduation dinner pg#2 The day unfolded with perfect weather across the southeast on April 13th, 2017, but immediately upon arrival we were faced with a "Delay" notice on the gate's board; 10 additional notices subsequently were posted to my phone and email box over the next 8 hours. The unfortunate series of events resulted in our being stranded in AVL (Asheville, NC) from 11:30 a.m. till 7:30 pm while awaiting first mechanical checks to the plane - Flight # 5322 - then more delays when a second plane couldn't make the trip because the crew from the first plane required replacement for they "felt sick" from the smell of burning wire smell from the first plane. It wasn't hours had passed that someone up the line at Delta finally decided to obtain what the gate staff called a "Rescue Jet" with a fresh crew to take us to Atlanta. I am particularly appalled that this "Rescue Jet" option wasn't considered as the first and immediate step once the delays passed the 2 hour mark, instead too much time passed and our connecting flight was missed not once but twice and we almost missed the last flight out of Atlanta that night for San Diego (which would have caused us to miss the entire graduation ceremony the next morning as well). Missed our son's Navy SEAL graduation dinner pg#3 It is directly because of Delta's failure to compassionately consider the extreme inconveniences it was making their passengers endure that resulted in my wife and I being absent at our son's Navy SEAL Graduation Ceremony dinner, a once in a life time event never to be repeated. It is because of this 'grand faux pa' that propels me to suggest some major changes in Delta's culture or maybe we should call it 'group think'. I have been an orthopedic surgeon for 25 years, never been sued, and I believe it is because I value and provide compassionate care to my patients, competent & relevant training to my staff, and always have a backup plan B, if plan A doesn't go well. Unequivocally, Delta has some very important lessons to learn for it is obvious that at present these lessons have not been adopted effectively into your corporate culture. In surgery it does not matter how many times a "principal of success" is taught to staff, if not implemented correctly or appropriately at the crux of the moment, then it is of no F...ING value, and the process has failed (F-word for unapologetic emphasis)! "Failures" and the "Unexpected" Should Be Planned For...if you are to consider oneself prepared and competent. On April 13th, 2017 in the Asheville, NC airport Delta was caught "Flat Footed" and embarrassingly deficient to handle such a problem as this. If Delta wants to be a "Champion for Excellence" then you must take this opportunity to learn and become better. If I had it my way I would say "Delta START NOW” - from CEO on down - from this moment forward, with all sincerity, adopt these rules if you are to call yourselves compassionate professionals and Champions of Excellence; you must uphold compassionate care and service to the highest standards at every moment, and learn, learn, learn, never stop learning, from your mistakes. Missed our son's Navy SEAL graduation dinner pg #4/4 Unfortunately, on this day, Delta did not rise to the standard I expected an 'Outfit' your size, reputation and gravity of service to maintain, yet Delta is able in the future if these comments are received, not with an attitude of arrogance, but one of humbleness and willingness to say 'Yep, we messed up, but we shall not let another parent ever miss their son's or daughter's military graduation (or other special event), ever again, if we can help it!" On this day Delta could have gotten my wife and I to our son's very important dinner celebrating a once-in-a-life-time event with better planning and a change in the cultural group think. My prayers are that no future parent will have to bear the same. Sincerely, Angus Graham, Brevard, NC, Delta FF # 2121207811 You haven’t received a response yet.

Ed, would love to have you on the Boardroom Bound show to discuss your inside take on what it's like inside the boardroom. Can we connect? [email protected]

Great message for business travelers both domestic and abroad not to turn a "blind eye" to signs of human trafficking.??

Thank you. We have been combatting this issue in FL for several years. Appreciate your commitment to end this travesty.

Instead of finger pointing; let us become one #LIVEUNITED against Human Traffickers & Slavery. LET OUR GENERATION #ENDSLAVERY! For one moment, close your eyes and picture your sons, daughters, sisters, nieces, nephews, grandchildren. I could go on and keep listing those important people in your lives. The REAL REALITY is THESE ARE THE FACES that are being trafficked and enslaved. UnitedWay’s Website has a wealth of information of how to just become INVOLVED. You do not have to give a donation. You can find the facility near your own place of business or home and volunteer your time to fight this gross injustice. So let us all #endslavery and those that fund such horrific acts of violence against humanity in this COUNTRY...... CENTER ON HUMAN TRAFFICKING & SLAVERY Raise awareness about human trafficking and encourage your networks to get involved on social media. Use hashtag #endslavery and #LIVEUNITED. Learn the Signs that are red flags or indicators of potential human trafficking and contact the National Human Trafficking Resource Center. Join us in calling on President Trump to commit just two cents for every dollar in profits traffickers make to fight human trafficking. Sign the petition to the President today! Volunteer or get involved with a local anti-trafficking organization in your area. Sign Up to join the United Way movement to end human trafficking. Text ENDSLAVERY to 51555 to learn how you can be a champion for the cause. Know your slavery footprint: Whether it is the clothes we wear, the coffee we drink, or the phones we use to communicate, products that we use or consume every day may have been produced with trafficked or slave labor. Learn how slavery may be touching your everyday life.