Leading by Example

The Central Bank of Ireland Report (Behaviour and Culture of Irish Retail Banks) published this week provides an excellent analysis and roadmap on the importance of organisational culture in general, and the critical role of leadership in particular. 

In the Central Bank’s view, “effective organisational culture builds on shared purpose and standards such as professionalism, honesty, integrity and accountability to deliver fair outcomes that have the interests of consumers at heart”. The Central Bank demonstrates its commitment to a culture of transparency and openness by sharing its Great Place to Work Culture Audit and Trust Index Survey results on its website. 

Hopefully, Ireland’s Banking and Financial Services institutions will soon follow not just the recommendations of the report on culture, but the example set by the Central Bank itself.

https://www.centralbank.ie/publication/behaviour-and-culture-report