Leading the Digital Charge: Infosys BTS and the Future of Business

Infosys Business Transformation Services: Beyond Technology/Driving Digital Success

Organizations face immense pressure to adapt, innovate, and transform in today's dynamic business landscape. Generic approaches no longer suffice; what is required are solutions designed to improve business outcomes and elevate business processes to much higher levels. That’s why global enterprises are increasingly leaning towards platform-based (SaaS, BPaas etc.) solutions to access best-in-class processes and reduce time to market. These interlocking objectives require unique business technology skills to ensure timely ROI and accelerated value delivery. ?

Enter 印孚瑟斯 Business Transformation Services (BTS) – an innovative expansion of our advisory and consulting capabilities on the Salesforce platform. This unique yet holistic combination empowers us to extract core objectives and deliver tailored solutions for enterprise transformation programs. But BTS is more than just about delivering transformational programs; it's about sparking overall growth, a singular industry approach that will pique your interest.

The BTS strategies are meticulously designed to target enterprise clients and deliver maximum value, reassuring our clients of our dedication to their growth and success.

A Holistic Approach to Transformation

Infosys BTS takes a holistic approach that goes beyond traditional consulting services. We integrate strategic planning, business process transformation, technical system architecture, and execution planning to deliver comprehensive solutions tailored to each client's unique needs, giving you confidence that we've covered every aspect.

The service offering is structured around key value drivers:

• Outcome-Focused Delivery: It’s all about shifting the emphasis from technology to tangible business outcomes, starting with the “why” of any situation.
• Accelerated Industry Growth: We understand your industry inside and out, tailoring solutions to your specific needs.

• Innovation Leadership: We tap into technologies like Gen AI, automation, and cloud to create a competitive advantage.

Infosys BTS helps organizations achieve their strategic goals by aligning these value drivers with client objectives.

Building a Foundation for Growth

Our BTS offering aimed at large companies is built on three core pillars:

• Deep Industry Expertise: Understanding the nuances of various sectors allows us to deliver customized solutions that drive growth. For instance, in the financial services sector, BTS can help implement digital transformation strategies, improve customer experience, and comply with regulatory requirements. Yet, in healthcare, BTS can assist providers in adopting emerging technologies like AI and IoT to enhance patient care and operational efficiency.

·?????? Packaging Offerings to Drive Value: BTS provides clients comprehensive packaged solutions that deliver maximum value from their investments. These offerings capitalize on our technology and platform capabilities (Salesforce Einstein, Copilot, and Data Cloud) and broader AI solutions like Infosys Topaz to provide the right approach. ?

·?????? Driving an AI-First Mindset: One of BTS's core principles is fostering an AI-first mindset, mainly through the Salesforce platform. We offer AI-based industry process value maps and capabilities, helping clients focus on outcomes and value rather than tools and implementations. This shift ensures that clients achieve their strategic goals and realize the full potential of their investments. For example, in retail, AI-powered predictive analytics can help optimize inventory management, personalize customer experiences and improve supply chain efficiency.

Actual Results: BTS in Action

Infosys BTS has a strong track record of delivering significant business outcomes for our clients. The service line has enabled numerous organizations to transform their operations and create new growth opportunities by combining deep industry expertise, cutting-edge technology, and a focus on customer success.

BTS Drives Efficiency for Telecom Leader—BTS transitioned the telco’s core Commissions Engine to Salesforce, and we're now optimizing its Case Management. Working closely with the leadership team, BTS is streamlining operating models across multiple business units, utilizing industry best practices and strategic technology recommendations. With three ongoing projects, BTS has earned the client’s trust through consistent, value-driven delivery.

BTS Drives Large-Scale Transformation for Semiconductor Leader - Infosys BTS is at the forefront of a significant digital transformation for the company. Collaborating closely with senior business and IT leadership, we're defining the future state roadmap for their front office operations. This engagement includes a comprehensive assessment of RLM as a potential solution, a pioneering initiative within the semiconductor industry.

The Future of BTS

Infosys BTS is committed to staying ahead of the curve as the business landscape evolves. We will concentrate on investing in emerging technologies, building solid partnerships, and deepening industry expertise to continue to deliver exceptional value to clients. ?

The future of business is digital, and Infosys BTS is your partner in this journey.

Discover how Infosys can empower your AI journey. Join us at Dreamforce 2024 at the Canopy Hotel by Hilton, SoMA, and be part of the innovation that will define the future of AI.

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