Leadership's Superpower

Empathy is often mistaken as a "soft skill," but in today's workplace, it’s essential skill!

It’s a powerful driver of performance, innovation, and employee satisfaction. Leaders who demonstrate emotional intelligence (EI) and empathy create environments where employees feel valued and understood. Here’s why empathy is no longer a nice-to-have but a must-have skill for leaders in 2025.

Empathy Drives Engagement and Retention

According to a study by Catalyst, employees with empathetic leaders report being more engaged and less likely to leave their jobs. This Forbes article points out that, a lack of emotional intelligence skills often results in workplace conflicts and misunderstandings. Empathy creates trust, which is essential for a positive workplace culture. By listening to employees' concerns and responding with care, leaders can reduce turnover and build loyalty within their teams.

?Empathy Fuels Innovation

Empathetic leaders encourage collaboration and risk-taking by creating safe spaces where diverse ideas can flourish. When employees feel understood, they’re more likely to contribute their unique perspectives, leading to creative problem-solving and innovation.

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Carla Harris is a premier leadership coach and the visionary founder of The People Institute, a boutique firm specializing in high-impact corporate training, executive coaching, and nonprofit development. Want to know more? Schedule a discovery call with her today.