Leadership is the Silent Killer of Company Culture
Kevin McDonnell
HealthTech CEO Coach | Growth Advisor | Chairman - Helping leaders and organisations unlock potential, accelerate growth and shape the future of healthcare.
As a business owner, you probably spend a lot of time thinking about how to grow your company, increase profits, and innovate in your industry. While these are undoubtedly crucial factors in any organisation's success, one area is often overlooked - the quality of leadership within the company.?
Leadership can make or break a company. The impact of a bad leader can be far-reaching. I cannot stress enough how important it is to have good leaders in your organisation. The damage a bad leader can do is often overlooked.?
Bad leaders cause a decline in employee satisfaction.
This is something that many CEOs and founders don't like to admit, but it's a reality that can't be ignored. When employees work under a leader who is toxic, narcissistic, or abusive, they are less likely to enjoy their job. They may feel undervalued, unappreciated, and unsupported. This can lead to low morale, productivity, and staff turnover.
On the other hand, good leaders can foster a positive work environment that makes employees feel valued and appreciated, leading to higher job satisfaction and motivation. They prioritise their team members' well-being and growth and ensure they are supported in their roles. Good leaders also provide a clear vision and direction for the company, inspiring employees to work towards a common goal.
So, why do some leaders fail to create a positive work environment? One reason is that they prioritise their own interests over their employees. They may be more concerned with their own success and recognition than with the success and satisfaction of their team members. This can lead to a toxic work culture where employees feel undervalued and unsupported.
Another reason why some leaders fail is that they lack emotional intelligence. They may be unable to empathise with their team members or understand their needs and concerns. This can lead to a lack of trust and communication between the leader and their employees, further exacerbating the negative impact on job satisfaction.
However, it's important to note that not all bad leaders are intentionally toxic or narcissistic. Some may simply lack the skills and experience necessary to lead effectively. They may not have received proper training or mentorship, so they struggle to connect with their team members and inspire them to do their best work.
So, what can leaders do to create a positive work environment and improve employee satisfaction? First, they need to prioritise the well-being and growth of their team members. This means providing regular feedback, support, and recognition to help them grow and thrive in their roles. Leaders must also be transparent and honest with their team members, communicating openly about the company's goals, challenges, and progress.
Leaders should also lead by example and set the tone for a positive work culture. This means modelling behaviours like empathy, accountability, and respect and creating a culture of inclusivity and diversity. Doing so can foster a sense of belonging and trust among their team members, leading to higher job satisfaction and productivity.
Bad leaders spread toxic attitudes and behaviours throughout the organisation.
When a leader is toxic, their negative values and behaviours can influence those around them. This can lead to employees across the organisation becoming disengaged, unproductive, and unhappy. A toxic leader may set unrealistic goals, micromanage their team members, and show favouritism towards certain employees. They may also use fear, intimidation, or aggression to get their way, creating a culture of fear and distrust.
Furthermore, a toxic leader can create a hostile work environment where employees are aggressive towards each other, take credit for each other's work, and engage in gossip and sabotage. This is because a toxic leader sets the tone for the rest of the organisation. Suppose the leader is constantly criticising and belittling their team members. In that case, it's only natural that their employees will start doing the same to each other. This can lead to a toxic work culture where employees are pitted against each other and collaboration is discouraged.
In addition, a toxic leader can also cause high staff turnover, which can be costly for the organisation. When employees are unhappy and disengaged, they are more likely to leave their jobs, which can lead to a loss of institutional knowledge and talent. Furthermore, the cost of replacing an employee can be significant in terms of time and money.
On the other hand, a good leader can create a positive work environment where employees feel supported, motivated, and engaged. They prioritise their team members' well-being and growth and ensure they are supported in their roles. Good leaders also provide a clear vision and direction for the company, inspiring employees to work towards a common goal. Employees who feel valued and appreciated are more likely to be engaged and motivated in their work, leading to higher productivity and job satisfaction.
So, what can leaders do to avoid spreading toxic attitudes and behaviours throughout the organisation? First, they must be aware of their behaviour and how it can affect their team members. They need to be mindful of how they communicate with their employees and ensure they are always respectful and supportive. Leaders also need to set clear expectations and goals for their team members and provide them with the resources and support they need to achieve them.
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Furthermore, leaders should encourage a culture of collaboration and teamwork. They should promote open communication and encourage their team members to share their ideas and opinions. This can lead to a more positive work environment where employees feel valued and respected.
However, identifying a bad leader can be difficult. Often, they are charismatic and charming, making it hard to see through their negative behaviours. So, how do you identify a bad leader? Here are some red flags to look out for:
If you notice any of these behaviours in a leader, taking action as soon as possible is essential. Don't underestimate the power of a toxic leader, and don't let them spread within your organisation. Your employees and your company's success depend on it.
So, how do you eliminate bad leaders? The first step is to have a conversation with the leader in question. Give them feedback on their behaviour and explain how it affects the organisation. If they are open to change and willing to work on their behaviour, give them the support and resources they need to improve.
However, suppose the leader is resistant to change, or their behaviour continues to have a negative impact on the organisation. In that case, it's time to let them go. While it may be difficult to replace a leader, it's important to remember that the cost of keeping a bad leader can be significant regarding staff turnover and lost productivity.
When replacing a bad leader, it's crucial to prioritise finding a good leader who can create a positive work environment. Look for leaders who prioritise the well-being and growth of their team members, provide clear direction and vision for the company, and promote collaboration and teamwork. It may take time to find the right leader, but it's worth the investment in the long run.
It's essential to eliminate bad leaders as soon as possible and replace them with good leaders who can create a positive work environment. Don't underestimate the power of a toxic leader, and don't let them spread within your organisation. Your employees and your company's success depend on it.
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About Kevin McDonnell - I'm a global advisor, coach and consultant helping ambitious leaders and businesses unlock their potential, grow faster, and be more successful. Whenever you're ready to grow your business faster, unlock your potential as a leader or make a meaningful change book a 30 minute call and let's discuss the results you would like to achieve.?
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Founder of Unlocked Teams | Setting a new standard in Leadership & Team Development | Measurable Outcomes | Don't do training, do Transformation | Join my FREE Masterclass and discover how to Unlock Your Teams Potential
1 年Such a great article Kevin McDonnell. My experience is that most people are not taught to lead, they’ve learned through experience, often badly or they’ve been to leadership school and learned lots of theory. There’s lots of should do’s but in reality it’s hard to take ideas and translate them into reality. Theories are great but it’s the practical application that many need help with. Most people don’t mean harm but lack the ability to manage the experience people have on the other side of them. And lack sufficient awareness of others and how to adapt their style accordingly . I call it The PQ gap [personality quotient]. For what it’s worth I believe we need a better way of instilling healthy culture at the individual level from grassroots upward. So healthy individuals go on to lead and develop as leaders of healthy subteams, then teams and then as they become leaders of leaders they’ve developed to create healthy culture at every level. Culture is the air that people breathe on an organisation. It needs to be healthy. Not generally but everywhere and consistently. Which requires investment of course. Both time and money. But pays back in bucketloads.
WSJ Best Selling author & founder of QCard, a SaaS platform designed to empower professionals to showcase their expertise, grow their reach, and lead their markets.
1 年Self-awareness and emotional intelligence are critical. A leader can be skillful and knowledgeable about his role, but a leader will not be successful without knowing how to foster healthy work relationships.
运营策略师 | 设计教育家 | 产品体验运营 @Cloudflare
1 年Very insightful and well said. The challenge is "taking action as soon as possible is essential". Taking action will have to come from above — It takes a lot longer to recognize from above for many reasons.
Founder of Unlocked Teams | Setting a new standard in Leadership & Team Development | Measurable Outcomes | Don't do training, do Transformation | Join my FREE Masterclass and discover how to Unlock Your Teams Potential
1 年Absolutely!!! Your culture will only ever be as good as the lowest standard of behaviour you are prepared to tolerate.
Empowering Clinicians to thrive in Digital World | NHS GP
1 年what is worse - a bad leader or a lack of leadership?