Leadership Effectiveness: Customer Loyalty Requires Leadership Effectiveness

Customer loyalty doesn’t happen on its own, not even when you have an excellent product. There are so many choices for almost every store, product, and service, companies must have secure policies in place to ensure their businesses are run in a way that retains customers.   

This month, our Leadership Effectiveness tip: Customer Loyalty Requires Leadership Effectiveness, compares two scenarios. One of a company that will likely succeed and one that probably won’t – due to different levels of customer service. 

Dr. Alyssa Freas is President and CEO of Executive Coaching Network?. As a pioneer in the field of executive coaching, Dr. Freas helps organizations achieve results by improving the effectiveness of their executives. Once a month, we publish Breakaway Performance – Ideas That Transform the Way You Work – with articles and tips to help leaders achieve leadership effectiveness and experience Executive Vitality?. We hope you will enjoy our articles and find them valuable.