Leadership Coaching (3): Understanding People @Work

What is the definition of Difficult People? Ever thought that 'difficult' could be defined as 'different"??Maybe a mindful change can positively impact the way people are viewed.?Effectively dealing with different people is about your attitude toward others behavior, self-awareness of your behavior and understanding that every person is a combination of personal values, beliefs, ethics and personality tendencies.?These elements form who we are, how we see things and actions we take.?Basically, everyone is different. The key to success begins with 'knowing yourself and knowing others."

Are People Difficult or Just Different??Everyone has their own way to communicate, recognize, process information, resolve issues, make decisions and solve problems.. or a mental roadmap.?We all see things differently and may disagree with other's perspectives. The foundation to build quality relationships begins with how much you respect "who they are".?Showing respect for their opinion, ideas, thinking... right or wrong...?bridges the relationship and communication gap between their thinking and yours.

Studies show factors contributing to behavioral tendencies are: Genetics, Experiences (age 5-9), Role models such as teachers, parents, friends (up to age 10).

Natural Inherent Traits - Everyone reacts differently to situations based on who they are.?For example:

• Introverts are reserved, shy, prefer working alone, avoid group events
• Extroverts enjoy being around others, social, public events, variety of activities
• Risk-takers invite opportunities to take on new challenges and view as opportunities
• Non risk-takers view situations as problems and avoid taking risks
• Solution-focused people shift quickly from the problem to possible solutions
• Problem-focused people continuously dig deeper into the problem
• Change-oriented people invite change and new ways of doing things
• Change-resistors reject any type of change and prefer to maintain same approach??

WHO Could be DIFFICULT? - Managers can conscientiously "observe" team members behaviors to become more aware of who could pose a problem.?Also, managers can invest more time with each team member to clearly understand their natural behavioral tendencies and how they react during stressful situations.

AVOID Don't "Fix" -- Observing employees behavioral patterns during both stressful and normal situations provide valuable insights. This knowledge helps managers "anticipate", "prepare for" negative reactions to "avoid" unpleasant situations.?Managers coach difficult employees, shifting them to share personal feelings to strengthen understanding, and gain their co-operation.?Avoiding difficult behaviors reduces personal and organizational impact.

Behavioral Tendencies -- The human brain is designed to function as a whole -- promoting more "and thinking", rather than "or thinking".?Numerous research has generated new insights into how we function based on brain design -- some traits are encoded at birth, others surface based on life experiences and people who influence our thinking and perceptions.

Behavioral tendencies are essentially based on 4 individual personality types.?Each personality style reacts to daily workplace challenges based on their core, inherent natural traits and needs.

People can vary from "passive" to "aggressive" behaviors.?Personal reactions are based on their inherent, core style and further influenced by stressful situations, being personally challenged, facing complex projects and more.

Due to inherent traits and needs.. people usually exhibit particular behavioral tendencies.?Then they are categorized as a particular personality type.?However, research shows that humans are a blend of characteristics.?So each personality type will occasionally display some traits from other styles to handle specific situations.

Observing Behaviors is the foundation of understanding difficult people.? Please contact us to find out how we could focus on observing employee behaviors to clearly understand the situation and reasons for their reaction.?We shall then determine if the behavior is just a "symptom" or a "problem". And the next step?

Resources: www.Paradigm21.com/executivecoaching/executivecoaching.html

Coach Certification For Empowerment Leaders as Coach: www.p21executivecoachingacademy.com

www.Paradigm21.com/workshop/workshop.html

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