Leaders vs Bosses: The Power of Making Others Feel Important

When conversing with certain managers, I get the impression that they prioritize their own importance, while with others, I feel that they prioritize my importance. To unlock this mystery I thought I would write on this topic to gain clarity by connecting it to a management theory or a concept.

In the world of corporate dynamics, there exists a subtle yet profound distinction between managers who come across as 'important' and those who make you feel 'important.' While these two categories might seem similar at first glance, they represent fundamentally different leadership styles and can significantly impact the workplace environment and employee morale. In essence, we often refer to the former as 'bosses' and the latter as 'leaders.' Let's delve into this concept with the help of a real-world corporate example to illustrate the distinction. (Names are assumed and do not refer to any living humans I know)

Meet Mr. Smith

Mr. Smith is a seasoned manager at ABC company. He's achieved remarkable success throughout his career, climbing the corporate ladder with unwavering determination. He commands respect, is highly knowledgeable, and makes tough decisions with ease. When you engage with Mr. Smith, there's an unmistakable air of importance surrounding him. He talks, you listen. There's no room for questions or discussions; his word is law. He's more like "My Way or the High Way"(got reminded of Frank Sinatra here).

One day, you have an issue at work and need his guidance. You approach Mr. Smith, feeling a sense of apprehension. You explained the problem, but his response was rude and dismissive. He offers a solution without considering your input and swiftly moves on to his next task. You walk away from the conversation feeling small and insignificant, with the problem unresolved.

Meet Ms. Johnson

Contrast this with Ms. Johnson, another manager at ABC Company. Like Mr. Smith, she has a stellar track record and is known for her expertise. However, there's something different about her leadership style. When you talk to Ms. Johnson, she has a mysterious ability to make you feel valued and important.

One day, you face a similar issue at work and decide to approach Ms. Johnson. She listens attentively as you explain the problem, asking probing questions to better understand the nuances. Instead of dictating a solution, she engages you in a constructive dialogue, brainstorming ideas together. You leave the conversation not only with a potential solution but also with a sense of empowerment and importance.

The Distinction: Bosses vs. Leaders

The fundamental difference between Mr. Smith and Ms. Johnson lies in how they make their team members feel. While both possess the qualities of competence and expertise, Mr. Smith leans towards the 'boss' archetype. He exerts authority but often at the cost of making others feel subordinate.

On the other hand, Ms. Johnson embodies the qualities of a 'Leader.' She leverages her knowledge and experience to guide her team but does so in a way that elevates her team members. She fosters an environment where employees feel heard, valued, and encouraged to contribute.

Why Does It Matter?

Leadership style plays a pivotal role in employee engagement, motivation, and overall productivity. They are also more likely to collaborate, innovate, and go the extra mile.

In contrast, when employees feel insignificant or unimportant, it can lead to disengagement, low morale, and reduced productivity. This not only affects individual performance but also the overall success of the organization.

Conclusion: Strive to Be a Leader

The distinction between bosses and leaders is not merely a topic for gossiping. It reflects a critical aspect of leadership – the ability to make others feel important. A true leader, like Ms. Johnson, recognizes the value of their team and empowers them to excel. While expertise and authority are essential, they are most effective when used in conjunction with empathy, active listening, and inclusivity.

So, the next time you interact with a manager, ask yourself whether they make you feel important or merely convey their own importance. Also, if you're a manager ask your team members "whether I make you feel important or does my communication style put me at the centre of everything".

Remember, it's the leaders who inspire and bring out the best in their teams, creating a thriving and dynamic corporate environment. Strive to be a leader, not just a boss(easier said than done), and you'll witness the positive impact it has on your team's performance and your organization's success.