The Leaders Live (9th Ed)
Andrew Jenkins
High Performance Teamwork expert, facilitating your Leaders & People to boost Business Success through extraordinary communication | relationship building | behaviour change | change management
Welcome to Leaders Live, a FREE weekly interactive live streaming event, all about extra-ordinary conversations, with a vibrant informal feel-good factor. Leaders Live ‘spreads the love ??’, edutains & explores inspiring leadership. It helps Leaders playing a bigger game, and explores high-performance teamwork topics, all done in an informal, fun, back ‘n forth way. Every week introduces an interesting guest bringing refreshing, useful topics with top-tips.?
Leaders Live intends to shift perspectives, mindset, and purpose, to help you as Leaders and your Business succeed in these rapidly changing times -a great start to any day.?
What's not to like about that?
We go live every TUESDAY, at 08:45 (UK time).
Everyone can participate and interact with myself, my guest, and network others too on the broadcast as we stream. You can ask questions, engage with the topic and share experiences in the comments.
Oi, Oi Folks,
Welcome to The Leaders Live Newsletter Edition 9????.?
Great Guest Feature By Jacky Leonard
My mate Jacky was on Leaders Live on 5th April and she was awesome. So I asked her if she was okay for writing this feature and here it is...
How to create a Wow from an Ow!
Customers don't expect you to be perfect.?They do expect you to fix things when they go wrong.?(Donald Porter)
I was traveling by train from London to Cardiff with my usual accompaniment of a small suitcase and computer rucksack.?I jumped on board, found my reserved seat and settled myself in a table seat to enjoy my late lunch and check my phone for emails?All good so far, but then it happened...I was suddenly unpleasantly surprised by a shower from above. I got up rather quickly as water continued to drop from the ceiling vent onto me, and the seat I'd been occupying.?My first thought can be summed up in 3 letters...WTF (which we all know stands for, well that's fantastic!).?OK, maybe I've cleaned it up a little, but you get the point.?
I was in the quiet carriage which wasn't very busy.?The woman sitting behind me, managed not to laugh, I suspect she realised she'd had a close call. As we both turned to look up the carriage, we saw a train manager aka guard. I beckoned him over to report the problem, whilst trying to dry out soggy tickets, a damp phone and wet trouser legs.?
He came immediately and after getting a brief explanation of my predicament, he said, without hesitation,?I'm so sorry, I'll find you another seat.?Let me help you relocate your luggage. He directed me to the other end of the train, telling me he’d meet me the other side of the buffet car.?
I wondered through all the carriages, still a little annoyed.?It was only when I got to the appointed place that I realised I'd been sent to 1st class. I told the member of staff what had happened, and she showed me to a seat, offered me a coffee and asked if I was OK. A little later, the manager in first class came to check my ticket, and as he’d already been briefed by his colleague, he also apologised and checked if I needed anything.?
Now, I’m not easily impressed, but this was an exception.?The train crew had managed to turn a bad situation into a pleasant experience.?Here's what they did that turned the?OW to a WOW.?
In fact, the whole situation was handled so well, the only thing I could say was?thank you.?
Well done GWR!??Now, while I wouldn’t recommend you deliberately annoy, frustrate or create miserable moments for your customers, because frankly it’s not a particularly effective retention strategy. This is a wonderful example of how you can salvage an initially bad experience creating a Wow from an Ow, giving the customer a memorable moment for all the right reasons.?
Author:
Jacky Leonard, Learning & Development Consultant
Learn more about how to create customer WOWs in Jacky’s book Delivering Authentic Customer Experiences.?Click here to check it out on Amazon?https://amzn.to/2p6cLM5
Quick Testimonial...
I am a regular viewer of Andrew's podcast Leaders Live. His style of interviewing is smooth, welcoming and warm.
It is visible the amount of effort that he puts in to design the livestream podcast, select the guests, identify the right set of questions, so that eventually it adds value to the listeners.
Since I am an International Sales Coach, I personally find this live streaming podcast a learning experience as I gather so many different perspective on leadership. And to add to that Andrew's funky studio just lights up the mood. (Pritha Dubey Leaders Excellence Certified Instructor?)
Catch up on Podcast folks
If you miss us on live stream, and replay on LinkedIn, FaceBook, FaceBook Groups, Twitter, and YouTube, you can now catch up on the following Podcast Channels too:
You can now catch the latest weekly episode (AND every replay of ALL Leaders Lives since December 22) NOW on Podcast as well. That means we've made it even easier for you to enjoy listening to our lively interactive Leaders Live episodes while you drive in the car, waiting for a bus, or sitting in an airport lounge, while you go out jogging, cycling, or at home cooking, ironing or whatever. What's not to like hey?
We hope that you will love this easy way of listening to our shows and not get FOMO on great content . And if we are discussing something that works better on video, you can simply head over to our?YouTube Channel ?and skip to that part and watch what you need to see for your self. It's all good - right!
Here are the latest two podcasts links...
Moderators Musings - Berdine's Brilliant Bit
The past two Leaders Live shows were very thought provoking. We had Dr Kirstien Bjerregaard and it took me back to my psychology studies. She gave us great advice about resilience and even though we didn’t get action points at the end of the show, if you think about it, it is difficult to pin down universal action points! Each one of us is unique and what works for one of us won’t work for the other. In this case there is no one size fits all solution, but you can still be resilient by finding your happy, calm, peaceful place - your feel good space.
We had loads to take away from this discussion. Equally so with Jacky Leonard's talk. Jacky reminded us of the importance being authentic in our Business lives.
One of the key themes that came across that only you can create your brand voice. This is dear to me as I firmly believe that we are not like other Influencers out there, we are our individual self and we need to show the world what we are capable of.?
So be authentic and find your resilience within yourself.
If you might have missed theses two shows due to unforeseen circumstances – WE’VE GOT YOU – You can find them readily available on YouTube or on either of our podcast channels - see links above. (Berdine Hugo)
The Leaders Live Corner...
We have merch. too now folks - YAY! We are so excited about this.
We have T-shirts and Hoodies available for you today - Order yours now too!
Here's the T-Shirt example...
High Quality 96% cotton with 4% stretch for that fitted look. Male and Female fitted versions available in many colours. All sizes available. We like the white. Hoodies are similar - high quality cotton mix.
Berdine is going for the white T too along with a Dusty Pink Hoodie - we're in the process of getting that to her to South Africa. I'm gonna go for a Lavender Hoodie too.
Leaders Live Logo embroidered on the Left Chest with 'Be there are be square' dark purple print centred on the rear.
T-shirts are ￡30 and Hoodies are ￡45 all in, including P&P
Contact me if your want to order one of these and I will sort it for you.
‘Even more betterer’, in the next few days we will have the website address sorted too so you can order directly making it really easy.
Next Leaders Live event is on 12th April 2022…
I’ll be hanging out with, CEO of Portfolio Executive Development, CEO Growth Academy founder, fellow InspiredCEOs cofounder, (and Board Chair), Charles McLachlan. We will be chatting about…
How To Turn Personal Failures Into Successes
QUICK TEASER
Have you ever noticed anytime you move forward, obstacles tend to block your path? And when you fail at something, has someone ever taken a pop at you, and mocked you for failing?
H.G. Wells asked, ‘What on earth would a man do with himself, if something did not stand in his way?’?
What did he mean??
领英推荐
Perhaps that failure is your friend folks – even when it feels like your enemy!
It takes courage to face your failures. It’s easier to bail, to give in, to despair and self-pity, than face a failure. It takes guts to stand up for your convictions when you’re under fire.
Isn’t it amazing that the very failures you face can actually reveal your hidden strengths?
Is it possible that your failures can shape and mould you, to make you even wiser and more confident?
Did you know that when you leave your comfort zone and step out, it is a test of your character??
But when you have the courage to stretch beyond your failures and not give in, then… you deserve the right to access the bigger YOU!
Upcoming too...
Tuesday 19th - no shows that week as it is Easter Holidays folks
Tuesday 26 April - Founder of Drawn to Learn, Jackie Forbes, Drawn to Perform - the art of using hand drawn doodles and templates to enrich your presentations.
3rd May, Cheryl Harding - Sales Strategies For The Real World
We can't wait. Be there or be square folks!
Would you like to be a guest on Leaders Live?
Binge-watch | catch up on latest Leaders Live events...
You can catch up with the replays here…
Jacky believes Customer Service is a mindset attitude NOT a department. She argues that the most successful organisations are customer-centric, and are passionate about making a difference to their teams as well as their clients.
Her book, Delivering Authentic Customer Experiences, is the culmination of 25-years work.
We will explore…
1. What are these 7 principles? And How do we apply them Wow our Customers?
2. Why is the term ‘digital by default’, important?
3. What does Delivering Authentic Customer Experiences really mean?
QUICK TEASER
When asked, ‘what is resilience?’ We all might think we know what it means, right?
But do we really?
It turns out, according to Dr Kirstien Bjerregaard, there is so much more to resilience than one might first think! ??
Resilience starts from inside-out of all of us.
It resides in our mind, as well as being a universal force of nature, and an innate wisdom - accessible to all of us as a resource at any time.
We will explore…
1. What myths and misunderstandings surround resilience?
2. How does resilience make up our psychological operating system?
3. How can we experience and notice the inside-out nature of resilience playing out in our lives?
4. What role do our thoughts and consciousness have in shaping our state of mind, and our wellbeing?
5. Why does resilience thrive in moments of peace and in the stillness?
WE NEED YOUR HELP PLEASE...
Help us to get to our first milestone - 100 subscribers.
We'd love, love, love you to please, please please, subscribe to The Leaders Live?YouTube Channel ?AND hit the notification bell ?? too please, for all the latest shows, and where you can also access ALL the Leaders Live replays.
Here's the link to subscribe right?here
Thank you in advance.
Tara-a-bit
Andrew Jenkins
A bit about what I do commercially…
HOW CAN I HELP YOU FURTHER…
I help you, and your leaders to tap into the extraordinary innate human superpower of ‘I TO THE POWER OF WE’ to develop high-performance teamwork . I offer three ways to do that for you, and your Business to achieve success by tapping into the people-factor:
SERVICES
Published Author of:
WHAT OTHERS SAY
"Andrew is a Thought Leader when it comes to people, and how to work with them. The combination of insights, I got, as a CEO, has helped me move my team to the next level. Andrew Jenkins is synonymous with driving people skills in your organisation to increase productivity, passion and the bottom line in your company." Tilly Davies
?? Email: [email protected] if you need assistance
?? Reach out - be a guest on Leaders Live: [email protected]
?? Book a Zoom call: 07795 182860
?? I have an open profile, DM me!
Join me on Leaders Live, Tuesdays at 8:45am UK.
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