A Leader Who Makes Us Better: My Tribute to an Incredible CEO

A Leader's Legacy: Reflecting on Brian Cornell's Impact from my perspective

While sitting beneath the beautiful Maui sky during my vacation, reading an opinion piece about United Healthcare's CEO Brian in the Star Tribune, I cannot help but reflect on something I am still processing. It brings forth a profound question: Why does it often take tragic events to discover the greatness of a leader? Why do we not celebrate them while they are present among us?

In writing this piece, I am not advocating for or against any company, but rather focusing on an individual who has made a remarkable impact. We all understand the complexity of dismantling systems that predominantly benefit the privileged. However, this reflection is not about debating healthcare reform, as I am not an expert in that field. Instead, I wish to honor my company's exceptional CEO, Brian Cornell.

Though I do not personally know Brian Cornell, nor move in the same social circles, his influence on my professional journey has been significant. In 2015, I witnessed a personal transformation when Brian introduced the mission of being bold, authentic, and operating as one Team. This mantra, which I have embraced since then, truly embodied Brian's vision for Target.

Under his leadership since 2014, Target underwent a remarkable transformation. He implemented innovative retail strategies that increased profits and strengthened Target's position in the retail landscape. His commitment to digital capabilities and store remodeling enhanced the customer experience, leading to impressive sales growth. Moreover, his emphasis on fostering a culture of care and collaboration, coupled with investments in team training, wages, and benefits, has fortified both the company's internal culture and external reputation.

My firsthand impressions of Brian speak to his exceptional character as a leader. In elevator encounters, he is never distracted by his phone; instead, he offers genuine smiles and authentic conversations. One particular moment stands out vividly in my memory. In July 2017, our team lost a beloved colleague, Sara Gilbert, in a bicycle accident. Our litigation team was devastated by this loss. That week, I encountered Brian in the elevator and mentioned our team's loss. His response was deeply moving – he acknowledged reading the email, expressed genuine sympathy, and shared personal insights about motorcycle safety, even relating a story about a friend of his own.

Despite being one of the busiest leaders I know, Brian demonstrates full presence in every interaction, no matter how brief. I am sharing this because I only write about matters I care deeply about, drawing from personal experience rather than representing any company or group. While one can read countless articles about anyone online today, personal connections remain irreplaceable, and Brian epitomizes this through his leadership style.

His approach makes leadership more approachable. I feel comfortable greeting him in the cafeteria or elevator, knowing that even a few seconds of conversation will be meaningful. When team members feel this connection to leadership, it speaks volumes about the leader's character.

To Brian Cornell, I express profound gratitude for providing the respect, space, and benefits deserving of hardworking team members. Your consideration of our wellbeing in decision-making, even when faced with difficult choices, has not gone unnoticed. The positive changes at Target since your arrival in 2014 have been unprecedented. Thank you, from the bottom of my heart, for your transformative leadership and genuine care for your team members.