Leader Emotional Intelligence

Situational Awareness is important. Being aware of what you DON'T know is the same.

Let's say your employee gets mouthy (for a lack of better terms) with you out of nowhere and this is not something they have done before. This is where the real test comes in. Instead of getting upset and taking offence to it, ask yourself where that may be coming from?

Maybe they got in a huge fight with their spouse before work. Maybe someone died recently they love. Maybe their dog died. Maybe their hormones are out of wack due to a medical reason or new Rx. Maybe........................<insert 5000 reasons here>.

The reality is you DON'T know, but as a leader, it is your duty to realize not everything is about you. Which is where emotional intelligence plays a huge role. The person may be having a hard time coping and it has zero to do with you.

On the other side of that coin maybe it IS you. As a leader, you need to look inward to see if your actions have led up to why your employee popped off on you. Having self-awareness is essential to having EQ. Maybe its time to do your part in fixing whatever it is that may be.

As a leader, it is your responsibility to address the situation. Pull them aside and ask them if they are ok and if anything is bothering them that they'd like to talk about. (don't pry just inquire) Let them know you are there for them either way. Make them aware of their actions and show them things from your perspective. Mentoring in these moments is suggested.

SUMMARY:

Be aware of what you do and don't know. Give the benefit of the doubt. Don't assume the world revolves around you. Be there for your people. Mentor.