Lead Response Secrets: 3 Tips From Winners of "Best Lead Response 2018"

Lead response management is the bread and butter of inside sales professionals today — and sometimes that of field sales reps as well. To get lead response right, you need to be fast, and you need to be persistent. Last week, InsideSales.com recognized the top 10 companies with the best lead response: these companies respond in about 12 minutes with about two follow-up replies. This week, we spoke to them to try and find out how they do it…

We’ve had leaders from Dynamic Signal, Conversica and Ivanti give us the scoop on how to respond to leads efficiently. What was really interesting is that all of their replies were unanimously about the technology they use for lowering lead response times. Read it and learn…

Real Time Email Notifications – Nicolette Mullenix, Dynamic Signal

The first step towards timely lead response is an efficient real time notifications system, told us Nicolette Mullenix, from Dynamic Signal, the company which was number two on our list, with a response time of 8.20 minutes with 14 responses total.

“We have real time email notifications for demo request / contact us that go directly the SDR, all SDR management for that segment, and myself as well as the operations team. SDRs and management are on every single one and we set expectations that as soon as they come in we need to contact that person immediately,” said Nicolette, sales development director at Dynamic Signal.

An effective marketing strategy also filters non-target personas, to make sure marketing efforts go only to the segments which are the right fit, added Nicolette.

“We’re also marketing toward the largest end of the market and filter out companies that are too small so we only get a curated list,” she added.

Notification Systems and AI Assistants for Follow-up – Addison Lee, Conversica

Addison Lee, Director of Sales Development at Conversica, told us that they measure lead follow-up using 4P’s – Promptness, Persistence, Personalization, and Performance.

“Promptness is one of the most influential factors to get a positive response yet one of the hardest to achieve,” said Addison Lee, quoting Conversica research that shows only 13% of companies respond within 5 minutes of a lead coming in.

Efficient lead routing and an effective notification system alerting reps about notable activity are a great start, added Addison, but ensuring consistent <5 minute follow-up requires automation– while being mindful of personalization.

“We are using AI assistants (Rachael and Stephanie) that leverage marketing automation and CRM information to provide human-like personalized follow-up consistently within 5 minutes of leads coming inbound. This alleviates the burden of to-the-minute time sensitive follow up off our SDR team and allows them to focus on strategic ABM efforts while cherry-picking hot leads from non-target accounts that have responded positively to the AI assistant,” said Addison. [click to continue reading...]