Launch of Outsourcing Playbook V2
In recent months, the strong partnership between Capita and government has never been more important. We’ve worked together – often around the clock – to keep essential services running and ensure safety for people applying to join the army, being assessed for Personal Independence Payments, stepping forward to return to the NHS, and much else.
So, I was delighted to be part of a roundtable this week, where Alex Chisholm, Chief Operating Officer for the Cabinet Office and Permanent Secretary for the Cabinet Office, led the launch of the Government Outsourcing Playbook 2. The Playbook and recent update are the outcome of the Outsourcing Review undertaken by the Cabinet Office in 2019, to encourage better outsourcing procurements and outcomes for both Government clients and suppliers. Alex's introduction started by complementing the work of Meryl Bushell and Clare Gibbs in driving this agenda forward - and there work is widely appreciated. Capita, along with many members of the BSA have contributed their experience, to help Cabinet Office enhance the playbook.
The new version includes new guidance and greater detail on what Government expects Departments to do when considering and executing contracts. The detail is welcome, to enable government and its agencies to better draw the benefit from their relationships with industry, helping ensure suppliers can work as true partners with Government as they deliver essential services for citizens.
The timing of this update is profound. All suppliers to Government, large and small, have been working to deliver exceptional things during this pandemic. At Capita, we have rapidly transformed essential services to remote and digital solutions to protect citizens and employees. We stood up new services to mobilise the NHS, support vulnerable people and provide critical infrastructure to keep services running. What we have achieved together has been really inspiring – and has helped safeguard citizens and save lives.
Our response to the pandemic has demonstrated the agility, resilience and innovation that outsourcing offers Government during times of need. The Playbook update will allow us to continue to strengthen that relationship, enabling us to create better outcomes together for the communities they serve.
#proudtobeCapita Outsourcing Playbook Website
C-Suite Advisor: Growth Strategy>Sales Execution I Revenue Plays I Sales Messaging I Trusted Advisor Models I Insight Selling I Playbooks I Value Consulting I Training I Ex-Gen Mgr, Big 4 PS, Challenger Sale I US/Europe
4 年Great work. Just 10 years ago the term 'playbook' was rarely used in the UK. The fact that the Government is now using such an approach (to facilitate better buying, in this instance) indicates how times have changed. A playbook helps turn strategy into execution, with a good development approach involving testing strategy and exposing gaps. Don't think of it as 'just' a guide. My experience is that they are put together quite differently... #Capita #playbook