The Last Call – Redefining Support in Hospitality

We all know what 'last call' means in a bar. But what if it was a call for change?

The hospitality industry is built on resilience, hustle, and unshakable camaraderie. It’s also built on long hours, high stress, and a culture that often rewards burnout. We celebrate the grind, wear exhaustion like a badge of honor, and push through—until we can’t.

I know this firsthand. After 25 years in the industry, I’ve seen too many talented, hardworking people struggle in silence. I’ve lived it myself. And I know it doesn’t have to be this way.

That’s why I’m launching The Shift Change—a space for real conversations about mental health, substance use, leadership, and resilience in hospitality. This newsletter is for restaurant owners, operators, managers, and staff who want to build a healthier, more sustainable industry—without sacrificing the passion that makes it great or killing the vibe that makes it fun.

What You Can Expect from The Shift Change

?Each edition will bring:

• Real talk about the challenges we face, from stress to substance use.
• Actionable insights on creating a workplace where people thrive, not just survive.
• Practical strategies to support yourself and your team—without adding more to your plate.

Download my free eBook HERE - "The Recipe for Thriving Teams"

First Thoughts to Chew On

As an owner or operator, you set the tone for your team. When employees feel safe, supported, and valued, retention improves, productivity increases, and businesses thrive. But creating that culture doesn’t simply happen by accident—it takes intention and the right strategies.

One small shift—whether it’s implementing a mental health check-in, fostering open dialogue, or setting realistic expectations—can have a ripple effect on your business and bottom line.

But let’s get even more specific.

The Silent Toll of Burnout

The fast-paced nature of hospitality often means stress is inevitable. But when that stress turns into chronic exhaustion, cynicism, and declining performance, it’s no longer just part of the job—it’s burnout. And burnout doesn’t just hurt individuals; it affects the entire team, leading to high turnover, low morale, and even lost revenue.

So, how do we combat this?

• Encourage Open Conversations – Create a culture where it’s okay to talk about stress, exhaustion, and mental well-being. When leaders set the example, employees feel safer doing the same.
• Reevaluate Scheduling Practices – Is your team constantly running on fumes? Even small adjustments—like more predictable schedules or ensuring proper breaks—can make a significant difference.
• Recognize and Reward Effort – A simple “thank you” or a recognition program can go a long way in boosting morale and reminding your team they matter.

Substance Use in the Industry: A Conversation Worth Having

Hospitality has long had a complicated relationship with alcohol and substance use. The culture of "work hard, party harder" is deeply ingrained, and for many, it becomes a way to cope with stress. But when does the after-shift drink turn into something more serious?

• Check the Norms – Is alcohol consumption encouraged at staff meetings or post-shift gatherings? Creating an environment where it’s okay to say no without judgment can be a game-changer.
• Provide Resources, Not Judgment – If an employee is struggling, offering access to support—whether through EAP programs, external resources, or simply an open-door policy—can make all the difference.
• Lead by Example – If leadership normalizes healthier ways to unwind, the team is more likely to follow suit.

Small Steps, Big Impact

Let’s get practical. What’s one small change you can make today to better support your team’s well-being?

• Could you implement a quick weekly check-in where staff can voice concerns?
• What about a team challenge promoting non-work-related self-care, like hydration, exercise, or mindfulness?
• Could you revamp your break policy to ensure employees actually take them?

It doesn’t take a massive overhaul to start shifting the culture. Small steps lead to sustainable change.

Let’s Talk

Hospitality is one of the most rewarding industries, but it’s also one of the toughest. We can’t afford to keep losing great people to burnout, stress, or substance use. It’s time for a shift—one that prioritizes sustainability, well-being, and longevity in this business.

So here’s my challenge to you: What’s one thing you can change today to build a healthier workplace?

Drop a comment below or message me—I’d love to hear your thoughts.

Let’s start the conversation and make this industry stronger, together.

Book a free discovery call HERE and let’s explore how we can support your team.

If this resonates, hit SUBSCRIBE. More to come.

Stay connected,

Kimberly Flear