Last Call!

Private clubs face many challenges in attempting to deliver high levels of service to their members.? As with any hospitality operation, clubs are detail-intensive and people-intensive.? There are many moving parts, thousands of details to be attended to daily by a large and diverse staff.? Further, high levels of staff turnover with its attendant training burden are common, as is burnout in the management ranks where long hours, late nights, and frequent weekend and holiday work play havoc with the manager’s personal life.

Leaders of a standalone private club must be masters of many disciplines and must constantly attend to a large variety of organizational issues with a typically lean management staff.? The majority, if not all, of this staff are so fully committed to the press of daily operations that they have little time to reflect upon, assess, and create functional systems to address organizational challenges.

Well-integrated and effective club organizational systems cross interdisciplinary boundaries and require a big picture understanding of operations.? In a standalone property with no economies of scale, few organizational resources, and a pressing schedule of operations, who has the time or even the cross-disciplinary knowledge to develop and implement the many interconnected requirements of running a remarkable club??

At the end of a long career in independent and standalone hotels, a resort, and private clubs, I spent time reflecting on the challenges faced while seeking improved methods to overcome these difficulties.? After a great deal of professional reading, I arrived at a holistic understanding of how to better organize and operate standalone hospitality enterprises.? The overall plan is described in the Remarkable Service Infrastructure, which discusses the necessary disciplines and resources to implement the plan.? Over a 15-year period, I wrote hundreds of articles and thousands of pages discussing these necessities in detail.?

In February of 2022, I began multiple weekly posts on LinkedIn for leaders of private clubs.? Over the past two and half years, I have posted a wealth of information and resources designed to help busy club operators better organize their operations, thereby enhancing the quality, service, efficiency, and performance of their club.? The bottom line for this effort is to provide more time and focus for personalized member service and compelling programming – the hallmarks of an outstanding private club experience.

The strength of this material is the highly integrated concepts due to a singular understanding and solo authorship.? The following comments from the many endorsements received provide validation of these claims:

"I continue to be so very impressed with the rock-solid depth and breadth of expertise Ed brings to the hospitality industry. I personally am amazed at the vastness of meaningful insights he continually provides. I've learned much from Ed – and suggest all hospitality related industry professionals can do the same."

Michael Crandal, CNG. AUTHOR: The ABCs of Plutonium Private Club Leadership

“I believe that you could provide us with a lot of materials that would help us in our quest to turn our club around. I love all your materials and believe that they all have merit towards running a successful club!!!”

Philippa Gebbie, GM, Canggu Club, Bali, Indonesia

“Let me first congratulate you on one of the finest collection of articles and training manuals that I have ever seen.? This must have taken an enormous amount of time to develop.”?

Saeed Assadzandi, General Manager, Champion Hills Country Club

“Your 'Private Club Performance Management' is still simply the best 'read' in clubdom! Insightful . . . I retain all you send for present & future application.”

Robert D. Pahnke, CCM

“Please also know I am very much impressed with your efforts related to PCPM and, for an old guy that’s been doing this pretty successfully for over 30 years, I thank you for all you’re doing for those of us in the industry.”

Paul Skelton, General Manager/Chief Operation Officer, The Country Club at DC Ranch

“I absolutely LOVE your website.? I have used a lot of your tools as resources for our Club.”

Rick Poling, Clubhouse Manager, Miramont Country Club

I have been gratified and very much appreciate all of the positive feedback and kind comments received over the years.? As I step away from this effort, let me offer my heartfelt thanks to all of you.? I have been overwhelmingly blessed by the experience!

LAST DAY OF END OF LINE SALE

Ed Rehkopf's Entire Portfolio of PCPM Marketplace Store private club resources is offered in a?LAST OPPORTUNITY SALE?at a?50% discount.? The sale will end tonight, after which the Marketplace Store will be shut down.? Those purchasing the Entire Portfolio will receive the materials digitally within a few days with a Dropbox link.

All materials are described in detail with links to samples of the materials on the?Professional Development,?Operational Resources, and?Training Resources?category pages of the PCPM Marketplace Store.

Those desiring more targeted resources can purchase items of their choice on an?a la carte?basis with a 30% discount.? Simply select the desired products and add them to the shopping cart.? The 30% discount has already been applied to the prices of these items.

I encourage club managers to visit the store, review the materials, and take advantage of this opportunity.