LanguageLine Roundup - May 1 2024
Every two weeks, the LanguageLine Roundup brings you a curated collection of recent content that explores ways to better overcome language barriers and foster inclusion.
In each issue, you'll discover expert advice, innovative strategies, and real-world stories that highlight how effective communication can transform interactions in health care, public safety, education, and business sectors, among others.
Customer Engagement in Multiple Languages: Best Practices for Your Omnichannel Strategy
The ability to engage customers in their native tongue across different platforms is not merely an advantage; it’s imperative. This article guides you through crafting an omnichannel experience that not only speaks multiple languages but does so fluently, seamlessly integrating cultural nuances to resonate deeply with a multilingual audience.
Revolutionizing Inbound Calls: How to Transform Your Customer Experience for Non-English Speakers
You may think of interpretation as a one-way street–an outbound call placed to bridge a language gap. ?But what happens when a non-English speaker needs to call your organization? There is a way to improve your inbound experience for non-English speakers by making an interpreter’s voice the first one the caller hears.?
Beyond Their Years: The Legal and Emotional Implications of Child Interpreters
Imagine a 10-year-old explaining the intricacies of a mortgage application to their parents. Or a teenager translating a doctor's diagnosis of their grandparent’s serious illness. This is a harsh reality for the estimated 11 million children in the U.S. who act as interpreters for their families due to language barriers. It's crucial to understand that in many situations, relying on a child interpreter is not just irresponsible, it's against the law.
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How Transcription Services Turn Audio and Video Recordings Into Business Assets
Audio and video recordings are prized assets for businesses in a world driven by content. These recordings hold valuable insights for customer service improvement, employee training optimization, and marketing outreach refinement.?Unfortunately, extracting these insights can be time-consuming. How do you quickly unlock this potential and transform it into something actionable? That's where audio transcription services come in.
Case Study:? Embracing Linguistic Diversity, Oakland Charter School Implements On-Demand Interpreting
AIMS K-12, a public charter school system in the heart of Oakland, Calif., is quietly transforming education in one of America’s most diverse cities.? At AIMS, diversity isn't just celebrated, it's harnessed as a powerful tool for learning.
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