The Language of Resolution - Conflict Management Techniques

People can get into conflicts for a variety of reasons, but in general, and based on my experience, I'll list 5 main triggers: 1) poor communication 2) lack of resources 3)unfulfilled expectations 4) pressure and stress, and 5) lack of conflict resolution skills.

Conflicts can be reduced and healthier relationships can be promoted by recognizing the root reasons and taking constructive action to address them.

Diverse viewpoints and opinions are unavoidable in every group environment, so it is not always easy to avoid conflicts during discussions. However, there are ways to reduce the chance of conflict and encourage positive discussion, including through good communication and specific approaches. Here are some pointers:        

1. Active Listening - A good way to show that you are paying attention is to consider and summarise what someone has said. Make sure that each individual feels valued and heard.
2. Respect Differences - Recognise that people can differ in their perspectives, experiences, and backgrounds. A more inclusive and transparent conversation is facilitated by valuing diversity of opinion.
3. Choose the Right Time and Place - This is an extremely important component. Think about the context and surroundings during the discussion. The time and place of the chat/talk?might occasionally impact the conversation's tone. Select a time and place that are neutral for the conversations.
4. Use “I” not "You" - When expressing your ideas or emotions, frame your words with "I" rather than "you" statements. This lessens defensiveness and helps prevent an?accusatory tone.
5. Stay Calm - Keep your cool and stay calm. If you feel your emotions rising, stop, take a deep breath, and gather your thoughts before answering. Tension can be released by reacting coolly.
6. Focus on the issue, not on the person - This is where most individuals start to deviate and form preconceived notions. Avoid personal attacks and focus your remarks on the particular problem at hand. Don't make the conversation about specific people; instead, keep it focused on the subject.
7. Seek solutions not blame - Instead of blaming others when disputes grow, concentrate on finding solutions. promote a problem-solving attitude.
8. Know when to take a break -If the conversation starts to get repetitive and tensions build, think about stopping. This gives everyone a chance to collect themselves and return to the topic with a fresh understanding.

The objective is to handle conflicts in a way that promotes better results and healthier relationships, not necessarily to completely eradicate them.

by #YourHRamesh