Language Engineering for Customer Service and CX

Language Engineering for Customer Service and CX

“Language engineering”– company guidelines for what to say to customers (and what to #never say) will take you miles closer toward an exceptional customer experience and customer service.??

Micah Solomon - Customer Service Consultant , customer service consultant, trainer,?eLearning (that's me!) Learn more: micahsolomon.com


“Language engineering”– company guidelines for what to say to customers (and what to #never say) will take you miles closer toward an exceptional customer experience and customer service.    – Micah Solomon, customer service consultant, trainer, eLearning (that's me!) Learn more: micahsolomon.com      #micahsolomon #customerexperience #cx #customerservice #training #elearning
From Micah Solomon, customer service consultant, trainer, eLearning (that's me!) Learn more: micahsolomon.com #micahsolomon #customerexperience #cx #customerservice #training #elearning




#micahsolomon #customerexperience #cx #customerservice #training #elearning

Howard Tiersky

I help consultants, real estate agents and salespeople showcase their expertise, grow their reach, and lead their markets with innovative technology. DM me to check it out | WSJ Bestselling Author

2 年

Well said, Micah. What we say to customers and how we say it is a direct reflection of the overall customer experience we provide.?

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CHESTER SWANSON SR.

Realtor Associate @ Next Trend Realty LLC | HAR REALTOR, IRS Tax Preparer

2 年

Well Said.

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