Language Engineering for Customer Service and CX
Micah Solomon - Customer Service Consultant
Customer Service Consultant, Speaker, Trainer, Author, Forbes Senior Contributor || Customer Experience (CX)
“Language engineering”– company guidelines for what to say to customers (and what to #never say) will take you miles closer toward an exceptional customer experience and customer service.??
– Micah Solomon - Customer Service Consultant , customer service consultant, trainer,?eLearning (that's me!) Learn more: micahsolomon.com
I help consultants, real estate agents and salespeople showcase their expertise, grow their reach, and lead their markets with innovative technology. DM me to check it out | WSJ Bestselling Author
2 年Well said, Micah. What we say to customers and how we say it is a direct reflection of the overall customer experience we provide.?
Realtor Associate @ Next Trend Realty LLC | HAR REALTOR, IRS Tax Preparer
2 年Well Said.