KPS Insights - January
?? Hello, new year - hello, new opportunities!
2025 is here, and we are starting the coming months full of energy and inspiration. Look forward to exciting topics, innovative trends and valuable insights to help you make the most of this year.
Sit back, enjoy a moment for yourself and be inspired by our articles and highlights. Have fun reading and discovering!
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In focus:
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?? Blog: Test Automation - Benefits & Strategies for SAP S/4HANA Success
Does the software work as planned? Tests are carried out to ensure the quality of software. But did you know that around 80% of software testing is still done manually?
Manual tests are important in some situations, but in many cases test automation makes more sense. Not only does this save time and costs, but more comprehensive tests can be carried out, the accuracy of the tests is higher and errors can be recognised and rectified much earlier. Test automation also plays a role in the area of SAP S/4HANA transformation.
In our latest blog you can find out more about
?? Webinar: Contact centre - from cost centre to profit
29 January | 11:30 a.m. (English)
More channels, more possibilities: How modern contact centres are redefining customer communication!
The days when customer enquiries were handled almost exclusively by telephone are over:
?? Only 45% of interactions still take place by telephone - e-mail, chat and social media are becoming increasingly important.
?? AI is revolutionising the industry: 70% of contact centres already use AI to optimise the customer experience.
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But how do you use these new technologies effectively and how do you keep an eye on transparency and productivity?
Get the answers in our 45-minute webinar! Together with experts from KPS and Sinch, we will shed light on
? Concrete use cases of modern contact centres
? Customer examples and best practices
? Strategies for future-proof customer communication
?? Register now
?? Application lifecycle management:? with SAP Cloud ALM
Nowadays, you can hardly get by without application lifecycle management. It is important to keep an eye on the software used in the company over its entire lifecycle - from planning to development and maintenance to the end of its service life.
SAP Cloud ALM is a cloud-based platform for optimising ALM processes. What is the best way to implement it? And how do you achieve the most efficient transformation possible when using the previous SAP Solution Manager solution?
KPS offers targeted support from the first steps through to implementation and beyond. With proven methods and extensive experience of SAP solutions, we ensure that the implementation runs smoothly.
?? Event: EuroCIS - the meeting for retail
Düsseldorf | 18-20.2025
As a sponsor and leading SAP partner, we will also be present at this year's EuroCIS. This year, the focus will be on key topics of the future: from the SAP Public Cloud to the SAP Business Technology Platform and the use of artificial intelligence.
You can meet us there and talk to our team on site about how you can use AI to optimise your processes such as demand forecasting, product recommendations or data analysis.
Also be sure to attend the lecture by our customer Autodoc SE at SAP Innovation Day @ EuroCIS on 18 February at 9:40 a.m. and learn more about their ‘Fast track to the cloud’.
We look forward to seeing you!