Knowledge is not enough

Knowledge is not enough to achieve Process Excellence

Process excellence is not universal. Why?

Every organisation will have its own reason ( for not achieving it, or rather striving for it) - there is no shortage of reasons. As with any complex situation, there are a number of reasons… one or many may be applicable in any particular organisation. Top of the list are management commitment and knowledge ( about how to go for it).

The knowledge part can come from outside the organisation.There are many consultants willing to help. The top management support however has to come from inside. And there are degrees in which it can be available. Here too, limited support does not work. It has to be 100%. 100% at 100% times, 100% places. In all dimensions. Also, this responsibility can  be not delegated and  this is  where there are many failures.

Thus what is required is

• passion from top management.
• Passion is not something concentrated at some location. It has to be as widespread as possible.
• Passion can be spread, it can be infectious.
• Hence, in support to the top management,( not in place of) this can be partially done by the consultant also.
• Top management and consultant working in tandem can achieve great results.