Knowledge Bases: the strong foundation for property management

The game of Telephone is a reference a fair number of people would understand, having played it at one point or another in their youth. If you’ve ever played Telephone, you'll recall how easily a message becomes distorted when it's passed from one person to the next. As such, it makes for a powerful metaphor that applies to many situations outside of the playground. In particular, the same principle applies when information is relayed from person to person in a business.

We are not always speaking the same language, whether literally or figuratively, so a lot can get lost in translation and transference. What one person deems as an integral detail may not have the same level of importance to another. This distortion is lessened through the use of electronic media and a visible email chain or chat history can be reviewed to find where facts were omitted. However, there is little need to go to such lengths when a system like Slipstream exists.

And here is why.

Slipstream keeps everyone on the same page

Crucial details are not lost among communication chains once a standard system has been put in place. This is helpful in property management as anything pertinent to routine contractor, tenant, and regulatory matters can be logged in the system by design. Step-by-step prompts can be implemented to request the input of necessary information before progressing. In turn, that information becomes categorized, organized, and accessible by relevant individuals.

Slipstream keeps your business on schedule

The ability to schedule tasks in advance, and have them repeat on a set schedule, means the mountain of calendar reminders is a thing of the past. Recurring obligations that happen at regular intervals, such as taxes, inspections, and license renewals, can be scheduled at the start of each year (or even further out) to be completed in advance of their due dates. When they become due, a notification is sent to the required people who can start completing the process right away.

Slipstream answers questions when someone else cannot

A contractor, who typically takes care of routine maintenance, might have questions about their upcoming schedule. They know a couple new properties have been added to their list but they misplaced some of the details. Unfortunately, the person who would normally have that information has gone on vacation. But, because that person entered it into Slipstream through the appropriate process, it is now part of the knowledge base and any authorized user can access that information.

Slipstream makes it easy so you can take it easy

Because each process can be broken down and designed to include simple steps, what can feel like a daunting task becomes much easier to tackle. The mental load of having to remember everything that needs to be done and ensure that it is done is significantly lessened. This is especially true in processes that require the input of multiple people to complete. Designing processes to loop in the right people at the right time means less stressing over keeping track of which person still needs to complete which task.

With a 30 day commitment-free trial of Slipstream, you’ll get an idea of how a solid knowledge base benefits your business. Information gaps will become information wealth. Vacations will become more vacation and less working from a different location because no one person holds the answers to all questions. Impromptu queries go from “sorry, I’ll have to get back to you on that” to “standby while I check our system for that information.”

Give Slipstream a try and take some of the “management” out of property management. We look forward to working with you!

For a limited time, we're offering an extended free trial (6 months!) to 5 businesses who participate in our beta program. Our team will help identify, document, and systemize your core processes. Message us or submit your company at www.goSlipstream.app/beta