'Know-how' is not enough to build a Product...
Gaurav Joshi
VP Product Manager @ JP Morgan Chase (Travel) | Experienced in Product Launches & Product Growth | 16+ Years of Experience | CSPO, CBAP, SAFe
Recently I was reading a book - 'Ready To Fire: How India and I Survived the ISRO Spy Case' by Nambi Narayanan. I came across following quote and it stuck me like a lightening:
Anyone with basic understanding of rocket science knows even if the drawings are given, an (rocket) engine cannot be made without long years of development, guidance and extensive tests. In other words - You can't make a rocket engine based on 'Know-how' - you need the 'Know-why'
I could not summarize my own thought process about product management in any better way. In my opinion, this is perfectly true in the sense of Product Management as well. Only small addition I will make to it is -
You can't build a Product based on 'Know-how' - you need the 'Know-why' and 'Know-why not'
Most of the product management articles, videos and documents talk about 'Know-how'; but very few talk about Know-why's and hardly any talk about Know-why not's.
Here are few examples:
KNOW HOW will tell you - how to build a successful product
KNOW WHY / WHY NOT will tell you - Why this can be out of Survivorship Bias or Swimmer’s Body Illusion
KNOW HOW will tell you - top 10 OKR's for an e-commerce product
KNOW WHY / WHY NOT will tell you - Why none of these OKR's are suitable in your context or why to use only certain set of OKR's for measure your product success
KNOW HOW will tell you - how to use Jira to create user stories
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KNOW WHY / WHY NOT will tell you - Why to use certain template in Jira, Why to enable certain fields and what are its impact on analysis, reporting etc.
KNOW HOW will tell you - how to write user stories in certain format
KNOW WHY / WHY NOT will tell you - why is it recommended to write user stories in certain way, why you can use it in your context and may be why you cannot use it in your certain context.
KNOW HOW will tell you - how to use RACI or how to create RACI matrix
KNOW WHY / WHY NOT will tell you - Why you can use it in your existing product / context. Why to extend it to create communication plan or Why to create RACI to find out if a certain role is over-burdened (vertical or horizontal analysis of RACI matrix
In short:
Here is a small image to summarize my thought process: