In The Know: 2024 - A Year of Milestones and Momentum
If 2024 taught us anything, it’s that restoration never stands still—and neither does KnowHow. This year was all about driving ROI for our customers, unveiling groundbreaking AI, and setting the stage for a transformational year for the restoration industry.
From launching game-changing, first-to-market features that redefined what restoration teams can achieve, to forging partnerships and publishing resources that are already reshaping how leaders think about their work—2024 was our biggest year yet.
Welcome back to In The Know, and the final edition of 2024! This year-end retrospective takes a look at some of the biggest wins, highlights, and milestones that defined an unforgettable year. Whether you joined us at conferences, downloaded a report, or used KnowHow to empower your team, you were part of this incredible journey. Let’s celebrate the strides we’ve made together—and get ready for what’s next.
Transformational AI: Now Standard Issue In Every KnowHow Hub
In 2023, we debuted Magic Search, our game-changing AI feature that searches across your entire knowledge library to get your team the answers they need in seconds.
In 2024, we took Magic Search and made it 10x better with the addition of Magic Docs, which gives teams the ability to upload giant PDFs, SLAs, Operator's Manuals, and more. Now teams can take all their existing documentation, upload it to KnowHow, and then ask our AI assistant Howie any question, about any piece of information, and get instant answers.
Other Incredible Highlights From KnowHow's Product in 2024:
These milestones represent just a fraction of what we achieved in 2024, and the best part? We’re not done yet.
Coming in 2025, we’re unveiling KnowHow Capture, a groundbreaking feature that will allow users to record a task and transform it into a detailed, step-by-step process. This innovation will set a new standard for how restoration teams document and share knowledge. Stay tuned—we can’t wait to show you what’s next!
If you haven't checked in on what KnowHow can do lately, watch this complete summary video (which happens to also be our top video of 2024!)
Conferences & Events: Where Connections Spark Innovation
To drive forward our goal of providing restorers with the best possible resources and software, we decided to crank up our flight miles! This year, we travelled across the United States and Canada to attend and support 26 conferences, training events, and annual meetings.
While attending an industry event every two weeks may seem like overkill to some, we actually wish we could have attended more. These are the events that inspire us to refine our services to better meet restorers' exact needs. These gatherings are where challenges are shared, ideas are sparked, and the future of restoration takes shape—giving us the direction we need to truly empower the industry.
Some of the year’s most exciting highlights included The Big Flood, where Drysource's office and warehouse in Toronto were flooded with 12,000 gallons of water for a practical demonstration of commercial drying techniques, providing hands-on training experience to attendees. This groundbreaking event set a new standard for hands-on training in restoration.?
We also took part in key industry events like:
During these events we supported sessions, sponsored workshops, and strengthened our commitment to advancing the restoration industry.
These events weren’t just about showcasing our solutions—they were about connecting with the people who make restoration extraordinary. From boots-on-the-ground workers tackling challenges daily to industry leaders shaping its future and partners driving innovation, these gatherings were a testament to the strength and collaboration within our community. Each conversation, workshop, and session reinforced our mission to empower restorers and build a brighter future together.
On top of that, we had the privilege of attending a number of annual conferences for industry leading Franchise brands including EverLine Coatings and Services - Canada , First General Services Canada , Stellar Service Brands , PuroClean Canada , True North Restoration and GUS —ensuring we could connect with and support the restorers we work with at every level.
None of this would have been possible without the passion and hard work of our team. Kyle Shortt , Alex S. , Leighton T Healey , Braden Barwich , Katrine Elia , Kristi Gibson , Braydon Hudson and Travis Parker Martin didn’t just attend and coordinate these events—they brought KnowHow’s mission to life, forging connections, sharing insights, and championing restorers at every turn.
The Partnerships Driving Our Progress
True progress in the restoration industry isn’t achieved in isolation - it’s built on shared expertise, united goals, and partnerships that drive meaningful change. So this year, we made it our mission to lead that charge, forging 10 impactful partnerships with industry associations, software vendors, franchises, and thought leaders. These collaborations weren’t just about putting names and logos together—they were about delivering real value.
Our work with the Restoration Industry Association and C&R Magazine delivered game-changing insights into financial realities, industry trends, and year-over-year shifts, packed with more data and actionable takeaways than ever before. Our ongoing partnership with Restoration & Remediation Magazine allowed us to bring more knowledge to the forefront industry. From weekly how-to features based on our template library to deep-dive leadership articles, this collaboration delivered insights to restorers at every level.?
But this year we knew that we couldn't just stop with publishing partners, we knew that to truly spark change in the restoration industry, we had to dig deeper. By partnering with software leaders like CoreLogic and magicplan , we enriched our template library to make industry-specific knowledge more accessible than ever. And through deep collaborations with franchises like DKI Canada and Voda Cleaning & Restoration , we helped streamline training and operations, empowering franchisees to build confident, capable teams.
Here’s a Quick Snapshot of Partnerships we Forged in 2024:
领英推荐
Each partnership represents a step toward building smarter, more confident, and highly capable restoration teams. For a deeper dive into these collaborations, check out the full breakdown on our Partnerships Page over on the KnowHow blog!
Books and Reports: Empowering the Industry, One Page at a Time
Whether it’s through the conferences we attend, the partnerships we build, or the data we gather, everything we do is aimed at empowering restorers to succeed. And this year, we didn’t just add to the conversation—we set it ablaze.
Partnering with restoration’s top organizations and magazines, we delivered three groundbreaking resources designed to empower restoration leaders with the data, insights, and strategies they need to thrive. Here’s a snapshot of the reports and books that made 2024 one for the history books:
2024 C&R State of the Industry Report
Our collaboration with C&R Magazine reached new heights with the release of the 2024 State of the Industry Report. Featuring our largest dataset to date, this report uncovers where restoration has been and where it’s headed. Packed with year-over-year trends, actionable takeaways, and fresh insights, it’s already helping restorers tackle today’s challenges and prepare for tomorrow’s opportunities.
?? Dive into the trends, benchmarks, and year-over-year data shaping restoration’s future. Download the 2024 C&R State of the Industry Report today: Get the Report
2024 RIA Cost of Doing Business Report
In partnership with the Restoration Industry Association (RIA), we launched the 2024 Cost of Doing Business Report—now the definitive financial benchmark for the restoration industry. This report dives deep into the numbers that matter most, equipping restorers with actionable strategies to better understand their financial realities, streamline operations, and thrive in a rapidly changing market.
?? Get the insights you need to tackle rising costs, optimize operations, and position your business for success. Download the 2024 RIA Cost of Doing Business Report here: Download Now
Building Leaders: Expert Insights on Developing the Next Generation of Property Restoration Leadership
And of course, if you know us at KnowHow, you know we can’t go a year without releasing a book that tackles restoration’s toughest challenges. This year, we were proud to launch Building Leaders, a blueprint for bridging the leadership gap in restoration. Drawing on exclusive interviews with 13 of the industry’s most respected leaders—and over 250 years of collective wisdom—this book provides actionable strategies to develop future-ready teams and empower the next wave of leaders.
Ready to bridge the leadership gap and build future-ready teams? Grab your free copy of Building Leaders: Expert Insights on Developing the Next Generation of Property Restoration Leadership here: Download Now
Amplifying Industry Voices: Podcasts and Videos
This past year, our podcasts and videos hit their stride, becoming essential resources for restorers looking to tackle industry challenges with confidence. Through engaging conversations and hands-on tutorials, we created spaces for restorers to learn, strategize, and lead with impact.
With Season 3 of The Restoration Playbook Podcast, we reimagined the format to dive even deeper into what it takes to succeed in restoration. Featuring insights from industry icons and heavyweights, each episode became a masterclass for restorers looking to refine their craft and strengthen their leadership.
??? Don’t Miss These Top Podcast Episodes:
Over on YouTube, we broadened our scope to offer even more value. From in-depth product walkthroughs to bite-sized leadership lessons, our videos became essential viewing for restoration teams eager to grow their skills. Tutorials showcased the best practices for using KnowHow’s tools, while thought-leadership videos explored emerging trends and challenges in the industry.
?? Must-Watch Videos of 2024:
Whether tuning in during your morning commute or diving into tutorials at the office, restorers have relied on KnowHow’s podcasts and videos to stay ahead of the curve—and this is just the beginning. 2025 promises even more dynamic content to help restoration teams innovate, grow, and thrive.
?? Looking Ahead to 2025
As we wrap up 2024, one thing is crystal clear: this industry is evolving at an incredible pace, and we’re honoured to be part of that journey with you. This year wasn’t just about what we accomplished—it was about what we accomplished together. But we’re just getting started.?
With 2025 on the horizon, we’re continuing to double down on our mission help companies deliver what they promise through confident workforces. And trust us—there’s so much more to come, so stay tuned!
Thank you for following us throughout this year, and for making 2024 a year to remember. Here’s to building, leading, and thriving together in the year ahead. See you in 2025! ??