The KNOL-Edge Wrap [February 2023 Edition]

TRENDS

Dealing with Adversity

Economic uncertainties can be a daunting challenge for even the most proactive professionals and leaders. However, with the right skills and tools, it's possible to build resilience and navigate these challenges with greater ease.

Check out this list of courses that help leaders and the workforce develop the skills to thrive in adversity.

Advanced Digital Skills are being reciprocated by higher pay in the jobs marketplace

A study conducted by Gallup finds that 91% of workers who use advanced digital skills express higher job satisfaction, compared to 74% workers with intermediate digital skills and 70% workers with basic digital skills. In addition, advanced digital skills result in higher paying jobs for professionals. Here are the reasons why!

IMPROVING CUSTOMER EXPERIENCE WITH AN AGILE WORKFORCE

5 Reasons why practicing Agile Leadership can give you a Competitive Advantage

Agile leadership is a key characteristic of the successful companies in the modern digital era. This blog talks about the competitive advantage that practicing agile approach to leadership and collaboration bring to the table.

Leading a Hybrid Sales Team to deliver Enhanced Customer Experience

In today’s fast-paced business environment, especially post pandemic, sales teams are no longer confined to a single location or mode of communication. Instead, many companies are turning to hybrid sales teams that use a combination of in-person and digital interactions to engage with customers. In fact, as per a report by Mckinsey, in 2021, 60% companies increased hybrid sales teams. While this approach offers many benefits, it also presents unique challenges that leaders of today need to overcome.

In this article, we discuss the importance of leading a hybrid sales team to deliver enhanced customer experience and also the challenges that come with it.

Design Thinking and its Importance in Customer Experience

Delivering a superior customer experience carries a lot of responsibility in a world where consumer expectations are limitless and constantly changing (CX). As a result, firms are increasingly focused on the consumer and prioritizing CX while frequently innovating haphazardly to achieve their CX objectives. This blog discusses the process of design thinking and it's significance in customer experience.

THE KNOL-EDGE SHOW [S02 EP.01]

We're back with the second season of The KNOL-Edge Show powered by KNOLSKAPE. An initiative to bring the perspectives of Leaders from different walks of life across the globe on matters related to business, technology, talent, learning, and life in general. In this episode we're joined by Sujatha Das, Global Head – Knowledge Excellence, Tavant and Rajiv Jayaraman, Founder & CEO, KNOLSKAPE who share their perspectives around the theme: Skills-based Organizations.

Stream the full episode on our YouTube Channel:

Or read the full guest interview here.

And that's a wrap, folks! Do subscribe to The KNOL-Edge Wrap – KNOLSKAPE's Monthly Newsletter – to stay tuned and not miss out on the latest updates.