Kindness went a long way after Ohio customer lost his wife

The customer had lost his wife recently. Jason, a Field Metering Services A Representative with Enbridge Gas Ohio, didn’t know that right away. But Jason’s acts of kindness during a service call at the customer’s home went a long way, as this story highlights.

When Jason met the Wickliffe, Ohio, homeowner to discuss a natural gas meter rebuild, he assured him the repair wouldn’t take long.

Once the job was complete, Jason asked the customer to inspect the meter to ensure he was satisfied. Jason also tested the gas lines and relit the appliances, carefully explaining each step to provide peace of mind.

When Jason asked if there were any questions or concerns, the man shared something deeply personal, he had lost his wife to cancer just two weeks earlier. He expressed how this repair was “the first good thing that happened” to him since her passing.

The customer took a moment to praise Jason’s professionalism, kindness, and courtesy.

Without even knowing the man’s story initially, Jason’s attentive approach and compassionate service brought a bit of comfort during an incredibly difficult time.

Delivering natural gas to customers can be a very personal experience. It’s more than delivering the energy people need and want. We understand that and want the seven million customers we serve across North America that we put them first.

Jason, your empathy and professionalism embody what Enbridge Gas stands for.

Even as we go about our work, it’s important to remember that everyone has a story.

#CustomerFirst #Caring #EnbridgeGasOhio #Ohio

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