Keys To Successful Knowledge Management
Gabriele Maggiolo
Marketing Manager @ Kolver | HubSpot CRM Specialist | Data Analyst
This type of technology supports the first factor we talked about, and its simplicity is critical to the success of any knowledge management program.
The quality of the knowledge collected can be assured through validation processes. Processes should define how knowledge is identified, acquired, classified, disseminated, and updated.
The processes you establish should include best practices and governance to effectively and accurately identify, manage and disseminate knowledge.???
The knowledge management technology needs and their priorities can be determined according to the plan objectives determined in the first stage and the process controls and standards determined in the third stage.
Once you have determined your plan’s goals, prepared for cultural change, defined high-level processes, and identified technical requirements, and prioritized them, you can assess the current state of knowledge management in your organization. Once you have defined goals and objectives, formulated a change management strategy, established basic processes, and participated in leadership, you can now assess the current state of knowledge management in your organization. A successful knowledge management plan requires a clear understanding of what your business wants to achieve, how the organization will embrace change, and how to use a clearly defined set of key performance indicators (KPIs) to measure success.???
Clearly defining high-level knowledge management processes is a key step for their effective implementation. Before starting to create knowledge, it is important to define the process that sets the parameters for your initiative. Finally, a clear and documented strategy for using KM is needed to meet the company's most important and urgent needs. Through more than twenty years of research in knowledge management, APQC has discovered that these are key ingredients for creating and developing a sustainable knowledge management program.????
Many KM strategies focus on technology and the management of explicit and implicit forms of knowledge. From an information technology perspective, KM tools like enterprise content management tools help people search for knowledge assets, facilitate knowledge retention, and help manage knowledge transfer. Organizations invest in knowledge management platforms both internally and within departments so that employees can find and share the information they need to do their jobs effectively. With that in mind, here are a few best practices to help build a successful knowledge base.??
A full understanding of how to create, categorize, and disseminate knowledge in your organization will provide the best results. Knowledge management can also help your organization create and develop a culture of knowledge and knowledge sharing that is critical to your long-term success. In the final analysis, knowledge management is an integrated system for accumulating, storing, and sharing knowledge within a team or organization.???
KM does not just mean the realization of a software package; this includes understanding your company's needs, organizational culture, and employees. Technical tools can also help with this, for example by providing appropriate warnings in your workflow, but in the end, you need to understand people's processes first. First, customer-centric knowledge management involves creating and delivering content for self-service purposes. Workflow management systems can improve the efficiency of knowledge creation and use, including capturing customer and user experience and standardizing document processes.????Show Source Texts
Consistent processes throughout the organization help to identify important knowledge, keep the knowledge base up to date, and reduce duplication and clutter. Knowledge management throughout their entire life cycle is essential (for example, knowledge repositories are regularly updated, expanded, and promoted in order to improve decision making) [76], and the knowledge exchange process should occur continuously throughout the entire period of operation, and not only then, when someone leaves the organization [29]. Other types of knowledge, such as implementation best practices, must be distributed asynchronously throughout the organization.
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Based on our empirical research on the key factors influencing the success of knowledge sharing and our consulting work that translates our findings into reality, we develop a set of questions and guidelines to guide managers in their knowledge sharing efforts. B. and Stinsma, H.K. (1998), The Impact of Leadership Experience and Perceptions on Their Assessment of Potential Technology Alliances, Journal of Strategic Management, 19 10, pp. Athanassiou, N. and Nay, D. (2000), Internationalization, Tacit Conoscenza and Senior Management of Multinationals, Journal of International Business Research, 31 3, pp.????Show Source Texts
Starbuck, WH (1992), Teaching Knowledge-Intensive Firms, Journal of Management Research, 29, pp. Argyris, K. (1991), Teaching Smart People to Learn, Harvard Business Review, May-June, pp. Galbraith, K .WITH. (1990), Transfer of Key Manufacturing Technologies in High-Tech Enterprises, California Management Review, 32 4, pp.????Show Source Texts
As the Massachusetts Institute of Technology (MIT) document says, the primary goal of knowledge management is to connect “knowledge nodes” - those who hold the knowledge and those who seek knowledge - to ultimately expand knowledge within the organization. A cloud-based knowledge management system like KMS Lighthouse connects people, processes, and technology to foster a culture in which knowledge sharing is seen as critical to an organization's goals. Ultimately, this drive for knowledge management in times of change or chaos tends to manifest itself in an urgent need for knowledge transfer or the act of organizing, creating, collecting, and sharing content that the organization uses, such as the experience and hidden knowledge of its key professionals. , with other members of the organization.????Show Source Texts
You need interested people at different levels and in different areas of the business to truly build knowledge sharing in a culture. Regardless of the industry, size, or knowledge needs of your organization, you always need people to lead, sponsor, and support knowledge sharing. Rather, knowledge must be able to flow freely throughout your organization (and to your audience) in order to be useful. And for the knowledge gained from experience and research to be useful, IT companies must organize, manage and use it in the best possible way.????Show Source Texts
Fortunately, the best way is not a titanic task when you use simple techniques to create a deep knowledge base (KB). A solid knowledge base eliminates the need to rediscover or rethink knowledge and improves the support process.????Show Source Texts
However, the mere presence of such knowledge is not enough for your teams to function properly. If this knowledge did not exist in your organization, your company would not be able to function. In today's fast-paced world, for a company to achieve long-term success and competitive advantage, it is important to move beyond physical assets and focus more on the value of your company's knowledge.????Show Source Texts
At Enterprise Knowledge, we are good at helping organizations, both in the short and long term, achieve successful knowledge transfer and create a knowledge-sharing culture so that their people have access to the right information at the right time. Hire organization-wide knowledge management leaders who will encourage knowledge sharing across their departments and provide valuable feedback to the implementation team. By realizing the level of commitment and complexity of transferring your knowledge, you can best choose which method will be most effective in acquiring, managing, and disseminating your organization's critical knowledge.????
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KM and communication Expert | Expert in territorial engineering | Technical Coordinator and Project Manager at PADIE |
3 年Very useful