Key Insights - Thinking Fast & Slow

• 举报此文章

Debasish Chowdhuri

Debasish Chowdhuri

Director - CX | Brand Activation | Guest Experience | Mentor I Vocalist

发布日期: 2023年2月3日

+ 关注

The book's central thesis is that of a dichotomy between two modes of thought: "System 1" is fast, instinctive, and emotional; "System 2" is slower, more deliberative, and more logical.

要查看或添加评论，请登录

Debasish Chowdhuri的更多文章

• 5 Game-Changing Tips from Amy Cuddy’s TED Talk on Body Language

  2025年2月27日

  5 Game-Changing Tips from Amy Cuddy’s TED Talk on Body Language

  1. Boost Your Confidence with Power Posing Key Insight: Standing in a pose of confidence, even when you don’t feel…

  7
• The $2,000 Rule: How Ritz-Carlton Redefined Luxury by Trusting Their Team

  2025年2月14日

  The $2,000 Rule: How Ritz-Carlton Redefined Luxury by Trusting Their Team

  What if every employee in your company had the power to spend $2,000—no questions asked—to make a customer happy? It…

  69

  13 条评论
• The Secret to Explaining Complex Ideas (in 3x3 Steps)

  2025年2月10日

  The Secret to Explaining Complex Ideas (in 3x3 Steps)

  There is one framework I use to explain any concept—writing, conversations, videos, anything. It is called the 3x3…

  13

  1 条评论
• Action creates momentum. Momentum creates success.

  2025年1月2日

  Action creates momentum. Momentum creates success.

  Fear is a compass. It is uncomfortable, yes, but it points us toward growth.

  19

  4 条评论
• From Standards to Service: Why Training Can’t Be a One-Time Thing

  2024年11月5日

  From Standards to Service: Why Training Can’t Be a One-Time Thing

  The average person thinks training team members once on brand standards is enough to ensure exceptional service…

  30

  2 条评论
• 5 Key Insights into Personalized Guest Services

  2024年10月10日

  5 Key Insights into Personalized Guest Services

  Key Insight 1: Guest preferences are dynamic and can change over time. Guest preferences evolve like seasons—what…

  32

  3 条评论
• How Saying 'No' Can Make Your Year Better

  2024年9月14日

  How Saying 'No' Can Make Your Year Better

  We're almost at the end of 2024, and things can get pretty hectic. With just a few months left, everyone's trying to…

  24

  2 条评论
• How to Navigate the Complex World of Online Reviews

  2024年8月11日

  How to Navigate the Complex World of Online Reviews

  1. Use Review Analytics to Predict Trends The smartest hoteliers are not just reading reviews; they are analyzing them.

  9
• These 3 TED Talks Changed How I See the World

  2024年8月8日

  These 3 TED Talks Changed How I See the World

  I've always been fascinated by the power of ideas, communication, and self-improvement. These three TED Talks, in…

  21
• 5 Essential Skills for Succeeding in Personalized Guest Services

  2024年7月21日

  5 Essential Skills for Succeeding in Personalized Guest Services

  Effective Communication In personalized guest services, clear and effective communication is paramount. It enables you…

  26

  4 条评论

Show more

See all articles