A Key Driver of SaaS Growth, a Bold Rebrand, and Changing Requirements for IT Talent
This month, we cover a range of topics—from the impact of customer service on business success to the evolving credentials of top IT talent. First, we uncover why customer service professionals are the unsung heroes behind SaaS growth and long-term customer satisfaction. Then, we're thrilled to unveil the new brand identity of our parent company Year Up United —a fresh look to support their commitment to help young adults build careers. Finally, are IT certifications really replacing college degrees? Our colleagues at CIO.com break down how this trend is rewriting the rules of IT hiring.
The Unsung Heroes of Long-term Growth: Customer Service
The key to customer satisfaction isn't just about your product —it’s about who’s supporting your users. In this month's feature, "This Role is Key to Any SaaS Company’s Success," we explore why customer service professionals are crucial to keeping your customers happy and driving long-term success. (Read)
Introducing Year Up United: A Bold New Look, Same Commitment
We’re excited to announce that our parent company has rebranded as Year Up United! To keep delivering on their promise to young adults, they knew they had to evolve with the times. The new name and look reflect their strong role in shaping the future of talent and business. Since their start in 2000, they’ve helped over 45,000 young adults build careers, working with more than 250 top employers. Year Up United brings together the strengths of Year Up, Grads of Life, and YUPRO Placement to deliver end-to-end workforce solutions and continue building communities that impact the future of business and drive lasting societal change.
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Are IT certifications replacing the college degree?
CIO.com- September 2, 2024
In an evolving job market, IT certifications are gaining ground as a viable alternative to traditional college degrees. In this insightful article on CIO.com, our colleague Gary Flowers from Year Up United weighs in on how certifications are reshaping the hiring landscape and expanding opportunities for skilled professionals. If you’re curious about the future of hiring and how these trends could impact your business, this is a must-read. Read now
The Hiring Edge is YUPRO Placement's monthly newsletter about innovative and nontraditional workforce solutions to overcome today's hiring challenges. Each issue is packed with expert advice, industry trends, and practical tips to help you attract, select, and retain top talent. Join our community of forward-thinking employers and stay ahead in the competitive world of talent acquisition.