Vision, Values and Mission

Vision

I understand the importance of quality customer service to people's lives.

I am driven by a passionate belief that our contribution as customer service professionals is vital to making the customer experience as good as possible. When things do go wrong we are there to sort it!

I'm committed to improving the quality of customer service, and to equipping customer service professionals with the knowledge to give the best in class service.

I'm committed to delivering customer service in a fair & responsible way.

Values

Our values reflect what is important to us. Together with our beliefs they guide our conduct and relationships, motivate us and drive our decision making. They form an important set of principles that shape who we are.

There are two types of values, positive and negative. 

For example, honesty, trust and accountability are positive values, whereas blame, revenge and manipulation are negative (potentially limiting, or fear-based) values.

There are 7 areas of growth and development that help to form our values.

The first three areas of awareness – Survival, Relationship and Self-Esteem, focus on our personal self-interest – satisfying our need for security and safety, our need for love and belonging, and our need to feel good about ourselves through the development of a sense of pride in who we are. 

The fourth area of awareness is Transformation – the focus here is on letting go of fears. During this stage in our development, we establish a sense of our own personal authority, and our own voice. Within the area of Transformation, we choose to live by the values and beliefs that resonate deeply with who we are.

The final three areas of awareness – Internal cohesion, making a difference and Service – focus on our need to find meaning and purpose in our lives, the common good. We express that meaning by striving to make our world a better place and by leading a life of selfless service. When these needs are fulfilled, they cause deeper motivation and commitment.

People who focus exclusively on the personal self-interest areas may be influenced by the fears they hold about satisfying their individual needs. They look for approval or reassurance from others.

Those who focus exclusively on the satisfaction of the common good needs may lack the skills necessary to remain grounded. They can be ineffectual and impractical when it comes to taking care of their basic needs.

The most successful people are those who balance all of the areas. They are trusting of others, are able to manage complexity, and can respond or adapt to all situations.

A recent assessment showed that my own personal values are adaptability, being the best, caring, continuous learning, enthusiasm/ positive attitude, excellence, fairness, leadership, listening and making a difference.

My values demonstrate that:  

·   My focus to seek new opportunities to develop & grow means I respond well to change.

·   My upbeat, passionate approach supports my efforts to make positive change for others.  

·   In my pursuits, I always strive to be at the top of my game.   

·   I am protective and considerate of others.  

·   I appreciate high quality standards & am driven to maintain these in all aspects of life.   

·   Ensuring everyone is treated fairly & has the same opportunities are essential.   

·   I enjoy having opportunities to guide and direct others. I am not afraid to take charge.   

·   I make a conscious effort to hear and consider the opinions of others.

My values show that I am adaptable and able to focus on supporting the common good as well as my own self interests.

Visit www.valuescentre.com to take your own Personal Values Assessment to explore what is most important to you.

Mission

My aim is to help to maximise customer satisfaction by working collaboratively with all stakeholders to increase quality of the product that is handed over to the customer, whilst ensuring that the aftercare process is simple and easy for the customer to use.

I'm committed to promoting and encouraging new strategies to develop and improve the customer service experience.

Interested in learning how my vision and values can help your business achieve its customer care goals? I'd love to hear from you if so...

If you have any questions or would like to find out more please drop me a message or contact me at [email protected]

Speak Soon

Kerry x