KEEPING YOUR CUSTOMERS SOLD
Congratulations champ!!! You're a closer. You hear "yes" more than a Rockstar hears screams. But listen up, sales superstars: winning a customer is child's play compared to keeping them.
Retention is where empires are built (and crumbled).? So, keep your customers sold, so you are their first, last and only option...even when seduced by your competitors.
Why Retention Rules
The money is in your customer retention sales champ…? because loyal customers are ATM machines, spitting out gold.? Acquiring new ones? That's like playing Blackjack…you win some…you lose some.? While you build new business, focus on retention, and watch your profits soar.
How to Hook 'Em Tight
Obsess over customer satisfaction. Every interaction is a chance to impress.? Become a problem-solver, not a product pusher. Maintain, expand and grow the relationship, your orders will follow.
What to Watch Out For
Are your customers turning into ghosts?? Falling silent? That's a recipe for churn.? Monitor engagement, gather feedback, and nip issues in the bud faster than a cadre can loot the national coffers.
Who's Your Retention Champion
You!? Every salesperson is in the customer retention business.? Make it your mission to turn buyers into raving fans.? Over deliver on their expectations.
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When to Strike
Always be nurturing.? Regular communication, exclusive offers, and birthday shout outs keep you top-of-mind.
?Where to Focus
Everywhere!? Social media, email, even handwritten notes.? Conferences, lunches, breakfasts and coffees…. Multiple touchpoints build loyalty fortresses.
Remember, retention's a marathon, not a sprint.? But with this Sales Domination strategy, you'll leave your competitors in the dust.? Now get out there and dominate!?
$ell, $ell, $ell...
If your upcoming Conference or Team Building needs a massive dose of inspiration, or your sales team needs an invigorating day training hit me up at [email protected] to get our winter discount offer.
In case you missed my last LinkedIn installment, get it here: 10 Life Lessons Learned in Sales
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The Mindset Whisperer | Helping Coaches, Executives & Speakers Conquer the Fear of Writing to Build Their Legacy | Book Coach | Author | Speaker on Legacy, Storytelling & Leadership Engagement
10 个月You are so right. Retention is key.