Keeping everything together using SharePoint on Office 365

Here at SP Marketplace we have seen a lot of different processes used, by a lot of different departments for a lot of different businesses. Even in my personal experience of working in IT for 20 years now, I have seen quite a few different types of ticketing systems, ways to manage documents and interact with different departments. I have seen ticketing systems utilized that are as basic as working on an Excel spreadsheet, to as convoluted as the ones provided by ConnectWise. A couple of the biggest commonalities that I have seen with these is they are usually just a single (Siloed) application for just that department and they are not really that customizable for the ever changing needs of the business.

Consider this: A centralized ticketing system that utilizes the same platform for all your departments (IT, HR, Facilities, Training, etc.) that your staff can access from any device, from any location they can access the internet from, to be able to make requests or submit a ticket to any department within your organization, AND then able to quickly see the status of that ticket.

What if that ticketing system could be very easily customized to each individual department’s needs and requirements? What if each department had their own easily accessible library for not only documents, but the forms that are utilized, not only for themselves, but the rest of your staff as well?

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