Keeping Clients Coming Back – A Customer Retention Plan

Quote: "It’s easier to keep a customer than to get a new one." – Jeffrey Gitomer

Dear LinkedIn Connection,

Customer retention is crucial for long-term growth and stability.

Here are five daily actions to help keep clients coming back:

1. Reach Out Regularly: Send a check-in email or message to one existing client daily. It shows that you care beyond the initial sale.
2. Offer Exclusive Updates or Tips: Each day, share something valuable (a tip, a resource, etc.) exclusively with your existing clients.
3. Run a Customer-Only Promotion: Plan a weekly or monthly promotion specifically for returning clients to show appreciation.
4. Survey Your Clients: Set aside a few minutes each day to ask clients for feedback. Even a short survey can offer insights for improvement.
5. Create a Loyalty Program: Spend a few minutes brainstorming or refining a reward system for repeat clients.

I’d love to help you build a strong customer retention strategy tailored to your business.

View my profile to learn how I support businesses with custom strategies, and please feel free to recommend me to anyone in your network who could use these insights.