Keeping call centers 'human' with AI; Earnin sued; how the Chevron reversal could be positive

How AI is helping banks humanize their call centers: As banks invest in technology to boost productivity, they aren't losing sight of their call centers' human sides. Even as AI grows in importance, agents are more important than ever.

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Fed's Bowman: Chevron reversal will 'positively' change rules: The Federal Reserve governor said the Supreme Court ruling could bring needed transparency and efficiency to regulatory policymaking.

'This predatory business model is illegal': EarnIn sued by D.C. AG: The fintech's Cash Out product charges the equivalent of 300% interest, the Attorney General alleged.

BankThink: The CFPB's 'open banking' rule is a solution in search of a problem: Banks solved the issue of consumer data sharing years ago. Why is the Consumer Financial Protection Bureau stepping in now, with a rule that could make sharing data less safe and secure?

Why Visa's making it easier to access a credit card alternative: By adding Affirm, a major now/pay later partner, to its Flexible Credential, the payment network is deepening its embrace of a popular product that's not going away.