Just a thought... What’s the Secret Behind 'Putting the Sugar in First'?

Award Honour and a Big Thank You!

Last month,? I was honoured to be named Claims Champion of the Year at the 2024 Insurance Times Claims Excellence Awards.

A huge thank you to the Insurance Times, the AI Code of Conduct steering committee, and all who supported me. This achievement is as much yours as it is mine. Here’s to continued excellence in the claims sector!

Grappling With a Changing Climate

“Extreme weather events may not feel so rare as they used to as we grapple with a changing climate.” - Louise Clark.

To combat this we can focus on investing in protective measures to mitigate the impact of these unexpected events and ensure that policyholders feel supported through the claims process.?

In times of crisis, the stress can be overwhelming. A hassle-free claims process coupled with exceptional customer service and simplifying the claims experience can ease the burden on those dealing with the aftermath of unexpected events.?By prioritising efficiency and empathy, insurers can offer vital support and reassurance to their policyholders when it's needed most.

Head to my website or reach out to me directly if you need support developing a more tailored approach to home and property claims and the supply chain.

Put the Sugar in First

Ever faced a morning disaster that makes you question your entire routine? Picture this: grains of coffee in your pristine sugar bowl, disrupting your perfect coffee ritual. Perhaps not too far from what can happen in insurance claims - where even small oversights can create chaos.

In my latest article from Modern Insurance Magazine, I ponder how miscommunication and procedural lapses can lead to unexpected messes and how a clear understanding and better tools can keep our processes as smooth as your morning brew. Perhaps there's a lesson on maintaining order in the face of disruption!

Tracing Digital Footprints

The insurance sector has long grappled with fraudulent claims, but now, insurers are turning to social media for insights and evidence that can either bolster or challenge a claim.

With the rise of digital footprints and the widespread use of social media, detecting and investigating fraud has become more intricate. This presents both new obstacles and valuable tools for claims professionals.

Digital footprints encompass a wide range of online activities, from social media posts to geolocation data, digital transactions, and communication records. These traces offer a wealth of potential evidence for claims specialists, shedding light on claimants' actions, behaviours, and credibility.

Read the full article here.

Exciting News!

Sedgwick have signed the Code of Conduct for the Use of AI in Claims. Thank you for signing Sedgwick and for your kind words.

Check out here what Sedgwick had to say.

Navigating Insurtech: Opportunities and Challenges in Digital Insurance

The insurtech landscape is highly complex and constantly evolving. This book provides practical guidance for insurance companies looking to implement insurtech solutions.

Navigating Insurtech by Janthana Kaenprakhamroy is an essential read for not only insurance and insurtech professionals, but also investors and anyone else interested in the developments of insurtech.

Further information can be found here.