June 2024 Newsletter
80% of enterprises will have used GenAI by 2026 — are you one of them?
GenAI has quickly proven crucial to leading enterprises due to its ability to drive personalization and workflow efficiency at scale. In this article, we'll explore the simple yet powerful use case of GenAI auto-call summarization and how it can effectively eliminate manual post-call processes, saving time and operational costs.
3CLogic improves worldwide travel experiences with ServiceNow
From finding the right gate or terminal to not losing your ticket or luggage...and where did the kids go? Traveling is stressful, which is why seamless customer service can be a massive game changer! Global travel organizations, such as a major European rail operator, an international airport, and a Global B2B travel platform, are creating better travel experiences with 3CLogic and ServiceNow.
A winning formula for all nonprofits
Second Harvest Heartland (SHH) is one of the most prominent hunger relief organizations in the United States and has supplied 61,000 tons of food to its network of 1,000 local programs. After increasing demand for its program, SHH turned to ServiceNow, 3CLogic, and Accelare to digitally transform its service desk for more streamlined and efficient support. With a unified experience from 3CLogic and ServiceNow, its care center now returns calls 74% faster while maintaining low operational costs.
Come meet the 3CLogic team!
We're thrilled to be a sponsor and speaker at the upcoming ServiceNow Summits in Chicago, IL, on August 28th and Atlanta, GA, on September 10th. Join us as we discuss the power of integrating AI and contact center capabilities within the ServiceNow platform!