July Recap: Salesforce Insights #8

Welcome to the 8th edition of Salesforce Insights from ENWAY! We’ve curated our top Salesforce posts and articles to keep you informed. Here are the July highlights.

New Videos

→ Quotes in Salesforce CPQ | How to Create Quotes in Salesforce?

Here is the final video from our mini-series about Salesforce CPQ, where Liza:

? Explains the 2 meanings of the term “quote” in Salesforce

? Walks you step-by-step through the quoting process

? Shows what a typical PDF quote includes

Watch on YouTube: https://youtu.be/XJabtc53OwI

→ How To Become a Salesforce Developer [Perfect Guide for Beginners]

In just 6 minutes, Artem from ENWAY will guide you through everything you need to know to become a successful Salesforce Developer.

Watch on YouTube: https://youtu.be/yUs4s5zzRXc

Salesforce Editions Comparison [Guide]

We prepared a comprehensive guide comparing all Salesforce editions, highlighting their key differences and prices. Read the full article here.

3 Tools To Ease the Journey of a Salesforce Beginner

We gathered 3 tools to make the onboarding process easier.

1. Mockaroo

? A free tool for generating test data and mocking APIs, allowing you to create custom CSV, JSON, SQL, and Excel datasets.

2. Colored Favicons

? The extension changes the color of browser tab icons to display different Salesforce environments.

3. Better Salesforce Formula Editor

? This extension improves the Salesforce formula editor.

Explore the full post here.

News in a Nutshell

→ New tools are coming to Service Cloud!

Salesforce has introduced new service components, an automation tool, and an app to help agents solve cases faster and scale support efficiently.

? Service Innovations for Service Cloud New components like Identity Verification, Actions Launcher, and Engagement Timeline can be added to the Service Console to speed up issue resolution. Available now for all editions except Starter, with the Industry Service Excellence add-on.

? Business Rules Engine for Service Cloud This tool allows for quick automation of decisions without coding, integrating easily into workflows. Available now for all editions except Starter, with a specific permission set for admins.

? My Service Journey An app in the Salesforce App Launcher, My Service Journey helps customers discover features that align with their goals, complete with best practices and key metrics. Available in free open beta for all Service Cloud or Sales Cloud editions except Starter.

→ Salesforce’s first fully autonomous AI agent

Salesforce introduced Einstein Service Agent, an AI agent that autonomously handles a wide range of service issues, outperforming traditional chatbots.

? 24/7 swift answers: Provides accurate, personalized responses using Salesforce CRM and third-party data.

? Natural responses: Engages in intelligent conversations to understand customer intent and solve problems.

? Quick setup: Activates in minutes with out-of-the-box templates and low-code builder for custom actions.

? Cross-channel: Supports various channels like WhatsApp and SMS, and handles text, images, video, and audio.

Currently in pilot, it will be available later this year with easy setup and pre-built templates.

LWC decorators

We’ve explained 3 LWC decorators with examples:?

1. @api

? The @api decorator makes a property or method accessible to the parent component. This means the parent can use the property or call the method.

2. @wire

? The @wire decorator connects a property or function in your JavaScript controller to an Apex method, enabling automatic data retrieval.

3. @track

? The @track decorator is used to make properties reactive, which means changes to these properties will automatically update the component's rendering.

Explore the full post here.

?The Bitter Truth...

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