July Update from ELSA
Over the past two years, severe damage has been done to the global tourism industry. Let’s have a look at these following numbers:
However, with re-opening international flight routes and loosening border restrictions, the tourism industry is getting on with the “new normal” world.?At this time, another challenge posed for stakeholders is how to train and prepare for the service staff to head back on the track.
In this month’s round-up, we’ll talk about empowering customer-centric experiences, effective training programs and reimagining the?Airline and Hospitality industries.
ELSA gives out free licenses to Airlines & Hospitality to enable a smooth ramp-up in travel
In the service industry, fluent and effective communication makes a huge difference towards increasing customer satisfaction, revenue generation and more. As a pioneer in language training solutions, ELSA offers an intuitive and personalized e-learning platform for the service sectors.?
HEAR FROM ELSA EXPERTS
How to deliver world-class customer service in the airline industry
“Poor customer service is estimated to cost organizations of all types up to $75 billion annually.” The ability to deliver a professional English communication and develop a passenger-first customer service is the key for an airline to truly stand out.??
Aviation training programs: English as a baseline skill
The Airline sector is ready to embark on new recruitment programs for the upcoming travel season. To retain and develop talents, CPD - Continuous Professional Development strategy was introduced for HR in airline companies. Discover why CPD is so important and how it focuses on English training …?
Five ways developing English skills can improve aviation safety
Unexpected issues are inevitable in commercial aviation and professional flight attendants training could be an insurance for these situations. As a global language, English proficiency is a must-have requirement for cabin crew operations.
领英推荐
WHAT’S NEW AT ELSA?
ELSA at APAC Digital Learning Summit?
ELSA is joining the IBEForuM - Digital learning APAC 2022 as an official NETWORKING PARTNER. We are so excited to connect with education leaders from institutions across APAC and discuss the latest technology disruptions in the space.
ELSA officially launched the ELSA for Students Program
The ELSA for Students is now published. We provide international-standard learning programs for K-12 students to help them speak with confidence and open up better career opportunities for young generation.
ELSA pioneers to "Empower the global workforce of tomorrow"
ELSA provides solutions for enterprises through modules and lessons tailored according to the needs and demands unique to the industry and its business units with ELSA For Business.?
SHARING FROM INDUSTRY EXPERT
Thank you for being here with us!
If you have any questions about ELSA, please don't hesitate to send an email or book a meeting with our consultant Gretchen at?[email protected].