July 2023 Newsletter: Digital elements for customer centricity, transportation & logistics strategy, and supply chain talent challenges
Welcome to Catena Connections
Supply chain based organizations are in a period of continuous change. Recent years have brought vulnerabilities to light like never before, leaving business leaders no choice but to prepare their companies for the industry of the future.
However, organizational transformation is no easy feat. Successful change requires a careful balance of merging people, processes, and technology. In this monthly newsletter, we aim to equip you with resources to keep up with industry trends and put your company on a path towards effective digital, financial, human capital, and supply chain transformations.
Customer expectations are higher than ever. An effective digital strategy is needed to embrace customer centricity.
Recent years have forced businesses to jump-start transformation initiatives to meet customers where they are. Consumers want personalized, unique experiences and will look elsewhere if brands aren’t delivering.
Leaders at supply chain-based organizations know this: In a Gartner survey,?83% of supply chain practitioners?said they were being asked to improve customer experience as part of their digital business strategy. Additionally,?50% of supply chain leaders?say creating a customer centric culture is their top customer experience priority.
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Case Study: Transportation and Logistics Strategy
A large seafood supplier and manufacturer with 200+ customers across North America was struggling with its transportation strategy.?The manufacturer lacked strategic relationships with carriers, direction for future planning, and the resources to create long-term value.?
Catena Solutions delivered a?comprehensive transportation and logistics strategy, helping the company achieve 30-40% cost savings and optimize their overall carrier base.
Click here to read the full case study.
Talent issues are preventing companies from transforming their supply chains. What can organizations do about it?
Many hurdles stand in the way of organizations reaching their transformation goals. Talent challenges are a major one. Research shows:
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In our newest report, we dive into the gap between traditional supply chain skills, the skills needed for the future, and what companies can do about it.
Click here to download the report.
In case you missed it: We're hiring!
Catena is looking for a Vice President of Delivery to lead and manage the Delivery process including talent management, recruitment marketing, client success, and consultant retention & support. As a member of the senior leadership team, the VP of Delivery will be instrumental in driving company and client growth. Apply for the role here.
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Vice President?Geoff Coltman?met with?CGT - Consumer Goods Technology?to talk about the importance of supply chain control towers for leading CPG companies, and why investing in data and change management are essential steps for success.
Investments are predicted to continue growing, with 83% of surveyed food retailers planning to increase tech spend this year. Technology to improve customer experience, gain efficiency, address labor challenges, and provide e-commerce top the list of most invested.
The biggest driver in the push to automate is the labor shortage—research shows the warehouse and transportation market is understaffed by 10-25% and nearly half a million jobs remain unfilled. Supply chain disruptions and DTC purchasing are other key reasons companies are investing in automation technology.
Bridging the gap between what we do today and what we can do tomorrow, to provide the best employee and customer experiences.
1 年Love this content! Putting so much information at everyone's fingertips, what a great newsletter.