Joule: A Comprehensive and Intelligent Copilot for SAP’s Cloud Enterprise Portfolio

I. Introduction

Did you know that by 2030, AI will generate more than $13 trillion in value for businesses and economies worldwide (according to Mc Kinsey)? AI is transforming the way we work, learn, and live, and SAP is leading the way in harnessing the power of AI to help businesses and industries achieve their goals. In this article, I will introduce you to Joule, the SAP AI-powered copilot that can help you get work done faster and smarter. I will also explain what makes Joule different from other AI tools, how it can benefit different business functions and industries, and what are the current and future plans for its development and deployment. There is a Q&A as well as an excursus about the role of Capgemini available as well.

What is Joule?

Joule is a natural-language, generative AI copilot that is embedded throughout SAP’s cloud enterprise portfolio. Joule delivers proactive and contextualized insights from across the breadth and depth of SAP solutions and third-party sources, helping you make better decisions and take faster actions. Joule can also assist you with various tasks, such as creating reports, analyzing data, optimizing processes, and more, by generating natural language and other types of content based on your inputs and preferences.

Joule is not just a passive tool that you have to query or command. It is an active partner that can anticipate your needs, offer suggestions, and learn from your feedback. Joule can also interact with you through natural language, either by voice or text, making it easy and intuitive to use. Joule can also adapt to your context, preferences, and goals, providing you with personalized and relevant information and assistance.

Here are some examples of how Joule can help you with different tasks:

• If you are a HR manager, Joule can help you create a performance review report for your team, by generating a summary of their achievements, feedback, and recommendations, based on the data from SAP SuccessFactors and other sources.
• If you are a finance analyst, Joule can help you analyze the financial performance of your company, by generating a dashboard with key metrics, trends, and insights, based on the data from SAP S/4HANA and other sources.
• If you are a supply chain planner, Joule can help you optimize your inventory and logistics, by generating a plan with optimal quantities, locations, and routes, based on the data from SAP Ariba and other sources.
• If you are a customer experience manager, Joule can help you improve your customer satisfaction and loyalty, by generating a survey with relevant questions, feedback, and suggestions, based on the data from SAP Customer Experience and other sources.

2 Excursus on GenAI, LLMs, and AI Copilots

To understand how Joule works and what makes it different from other AI tools, let’s take a brief look at some of the concepts and technologies behind it.

Generative AI

Generative AI is a branch of AI that can create new content or data that is not directly derived from existing inputs, such as text, images, audio, or code. Generative AI can be used for various purposes, such as enhancing creativity, improving productivity, or solving problems.

Generative AI differs from other types of AI, such as predictive or prescriptive AI, which can only analyze existing data and provide outputs based on predefined rules or models. Generative AI can go beyond the existing data and generate novel and diverse outputs based on the given context or goal.

Large Language Models

Large language models (LLMs) are neural network models that can learn from large amounts of text data and generate coherent and fluent text based on a given prompt or context. LLMs can also perform various natural language tasks, such as answering questions, summarizing texts, translating languages, and more.

LLMs are trained on massive corpora of text data, such as books, articles, websites, and social media posts, which enable them to learn the patterns, structures, and meanings of natural language. LLMs can also leverage their general knowledge and common sense to generate relevant and plausible text.

AI Copilots

AI copilots are software agents that can interact with users through natural language and assist them with various tasks, such as writing, coding, designing, or learning. AI copilots can work alongside humans, automating tedious tasks or providing suggestions, or work independently, generating outputs or performing actions based on the user’s inputs or goals.

AI copilots are different from other AI assistants, such as chatbots or virtual assistants, which can only provide information or perform simple commands. AI copilots can also generate content or data, such as text, code, or images, based on the user’s context or preferences.

Joule vs Other AI Copilots

Joule is more than just a code generator or a writing assistant. It is a comprehensive and intelligent copilot that can help you with any task across SAP’s cloud enterprise portfolio and beyond. Joule can also leverage the power of generative AI and LLMs to provide you with proactive and contextualized insights and assistance.

Joule differs from other AI copilots in the market, such as Microsoft’s Copilot, in several ways:

• Joule is built directly into the solutions that power mission-critical processes, such as SAP SuccessFactors, SAP S/4HANA, SAP Business Technology Platform, and more. This means that Joule can access and leverage the rich and reliable data that SAP solutions provide, and deliver contextualized and relevant responses that are aligned with business goals and best practices. Joule is a generative AI copilot, which means that it can create new things, such as artwork, music, or text, without being explicitly told what to create. Joule can use its generative capabilities to help users with various tasks, such as writing unbiased job descriptions, generating relevant interview questions, creating sales reports, or composing marketing emails. Joule has a deep understanding of business processes and domains, as it is integrated with SAP solutions and third-party sources, which enable it to provide relevant and reliable information and assistance.
• Joule is relevant, reliable, and responsible, as it follows the SAP AI Ethics Guidelines and Principles, which ensure that it respects the user’s privacy, security, and autonomy, and provides transparent and explainable outputs and actions. Joule is a responsible AI copilot, which means that it follows ethical and transparent principles, and respects user privacy and security. Joule can explain how it arrived at a certain answer or suggestion, and provide sources and references for its information. Joule can also handle sensitive data in a compliant and secure way, and alert users of any potential risks or biases.
• Joule is scalable and adaptable, as it can handle large and complex data sets and tasks, and can learn from the user’s feedback and preferences, and provide personalized and customized information and assistance. Joule is not just another AI tool; it's a transformative AI companion that understands business and helps users get work done faster and smarter. Joule can answer questions, provide insights, generate content, and automate tasks across the breadth and depth of SAP solutions and third-party sources. Joule can also learn from user feedback and preferences, and adapt to different contexts and scenarios.

3 Discussion: Features, Advantages, and Benefits of Joule (F A B Joule)

Joule has many features, advantages, and benefits that make it a valuable and powerful tool for different business functions and industries. Here are some of them:

Features

• Natural language interface: Joule can interact with you through natural language, either by voice or text, making it easy and intuitive to use. You can ask Joule questions, give Joule commands, or provide Joule feedback, and Joule will respond accordingly.
• Integration with SAP applications: Joule is embedded throughout SAP’s cloud enterprise portfolio, which means that it can access and analyze the data and functionality from SAP solutions, such as SAP SuccessFactors, SAP S/4HANA, SAP Ariba, SAP Customer Experience, and more.
• Ability to query LLMs: Joule can also query LLMs, such as GPT-4, to generate natural language and other types of content, such as reports, dashboards, plans, surveys, and more, based on your inputs and preferences.
• Compliance with data privacy and security standards: Joule follows the SAP AI Ethics Guidelines and Principles, which ensure that it respects your privacy, security, and autonomy, and provides transparent and explainable outputs and actions. Joule also complies with the data privacy and security standards of SAP and its customers, such as GDPR, ISO, and SOC.

Advantages

• Deep understanding of business processes and domains: Joule has a deep understanding of business processes and domains, as it is integrated with SAP solutions and third-party sources, which enable it to provide relevant and reliable information and assistance. Joule can also leverage its general knowledge and common sense to generate novel and diverse outputs.
• Relevance, reliability, and responsibility: Joule is relevant, reliable, and responsible, as it follows the SAP AI Ethics Guidelines and Principles, which ensure that it respects your privacy, security, and autonomy, and provides transparent and explainable outputs and actions. Joule also provides you with confidence scores and sources for its outputs and actions, so that you can verify and validate them.
• Scalability and adaptability: Joule is scalable and adaptable, as it can handle large and complex data sets and tasks, and can learn from your feedback and preferences, and provide personalized and customized information and assistance. Joule can also adapt to your context, goals, and needs, and provide you with proactive and contextualized insights and assistance.

Benefits

• Improved productivity and efficiency: Joule can help you get work done faster and smarter, by automating tedious tasks or providing suggestions, or by generating outputs or performing actions based on your inputs or goals. Joule can also help you save time and resources, by providing you with relevant and reliable information and assistance.
• Enhanced creativity and innovation: Joule can also help you enhance your creativity and innovation, by generating novel and diverse outputs, such as text, code, or images, based on your context or preferences. Joule can also help you discover new insights and opportunities, by providing you with proactive and contextualized insights and assistance.
• Better business outcomes and customer satisfaction: Joule can also help you achieve better business outcomes and customer satisfaction, by helping you make better decisions and take faster actions, based on the data and functionality from SAP solutions and third-party sources. Joule can also help you improve your customer satisfaction and loyalty, by providing you with relevant and reliable information and assistance.

4 Release Strategy

Joule is currently in development and deployment, and SAP has a clear and ambitious roadmap for its future. Here are some of the current and future plans for Joule:

• Availability: Joule will be available with SAP SuccessFactors solutions and the SAP Start site later this year, and with SAP S/4HANA Cloud, public edition early next year. Joule will also be available with other SAP solutions and platforms in the future, such as SAP Business Technology Platform, SAP Business Network, and SAP Industry Cloud.
• Pricing and licensing: Joule will be included in the subscription of SAP solutions and platforms, and customers will be able to access it through their existing SAP credentials. Joule will also offer different tiers of service, depending on the customer’s needs and preferences.
• Resources and support: Joule will provide various resources and support for customers, such as documentation, tutorials, demos, and FAQs. Joule will also have a dedicated community and feedback channel, where customers can share their experiences, suggestions, and issues with Joule and other users.

5 Critical Discussion: A Lot of questions...

Joule is a revolutionary and powerful tool, but it is not without its challenges and limitations. In this section, we will address some of the possible concerns and questions that customers and users might have about Joule, and how SAP is addressing them.

• Controllability: How can customers and users control what Joule does and how it does it? Joule is designed to respect the user’s privacy, security, and autonomy, and to provide transparent and explainable outputs and actions. Joule also provides confidence scores and sources for its outputs and actions, so that users can verify and validate them. Users can also provide feedback and preferences to Joule, and Joule will learn from them and adapt accordingly.
• Predictability: How can customers and users know what to expect from Joule and how to use it effectively? Joule is designed to be intuitive and easy to use, and to provide consistent and reliable outputs and actions. Joule also provides guidance and suggestions to users, and users can ask Joule questions or give Joule commands in natural language. Joule also provides documentation, tutorials, demos, and FAQs to help users get started and use Joule effectively.
• Explainability: How can customers and users understand how Joule works and why it does what it does? Joule is designed to be transparent and explainable, and to provide the rationale and evidence for its outputs and actions. Joule also provides confidence scores and sources for its outputs and actions, so that users can understand how Joule arrived at them. Users can also ask Joule to explain its outputs and actions in natural language, and Joule will provide a clear and concise explanation.
• Impact on human jobs: How will Joule affect the roles and responsibilities of human workers and managers? Joule is not intended to replace human workers or managers, but to complement and augment their capabilities and creativity. Joule can help human workers and managers with tedious or repetitive tasks, or with tasks that require large amounts of data or complex calculations. Joule can also help human workers and managers with tasks that require creativity or innovation, by providing novel and diverse outputs and insights. Joule can also help human workers and managers with tasks that require collaboration or communication, by providing relevant and reliable information and assistance.
• Ethical and social implications: How will Joule affect the ethical and social values and norms of customers and users? Joule is designed to follow the SAP AI Ethics Guidelines and Principles, which ensure that Joule respects the human dignity, human rights, and human values of customers and users. Joule is also designed to be fair, inclusive, and diverse, and to avoid bias, discrimination, and harm. Joule is also designed to be accountable, responsible, and trustworthy, and to adhere to the legal and regulatory frameworks of customers and users.
• Technical requirements and dependencies: What are the technical requirements and dependencies for using Joule and integrating it with SAP solutions and platforms? Joule is designed to be scalable and adaptable, and to handle large and complex data sets and tasks. Joule is also designed to be compatible and interoperable with SAP solutions and platforms, and to leverage the data and functionality from them. Joule is also designed to be secure and compliant, and to follow the data privacy and security standards of SAP and its customers. Joule is also designed to be cloud-based, and to run on the SAP Business Technology Platform.

6 Conclusion

In this article, we have introduced you to Joule, the SAP AI-powered copilot that can help you get work done faster and smarter. We have also explained what makes Joule different from other AI tools, how it can benefit different business functions and industries, and what are the current and future plans for its development and deployment. We have also addressed some of the possible concerns and questions that customers and users might have about Joule, and how SAP is addressing them.

Joule is not just an AI tool, it is your AI partner that can help you unlock the full potential of SAP solutions and drive better business outcomes. Joule is a comprehensive and intelligent copilot that can provide you with proactive and contextualized insights and assistance, using the power of natural language and generative AI.

7 Questions and Answers

• Q: How can Joule access and analyze data from SAP solutions and third-party sources? How does it ensure data security and privacy? Joule can access and analyze data from SAP solutions and third-party sources through the SAP Business Technology Platform, which provides a unified and secure data layer for SAP’s cloud enterprise portfolio. Joule also follows the SAP AI Ethics Guidelines and Principles, which ensure that it respects the user’s privacy, security, and autonomy, and provides transparent and explainable outputs and actions. Joule also complies with the data privacy and security standards of SAP and its customers, such as GDPR, ISO, and SOC.
• Q: How can Joule query LLMs, such as GPT-4, to generate natural language and other types of content? How does it ensure the quality and reliability of the generated content? Joule can query LLMs, such as GPT-4, through the SAP AI Foundation, which provides a scalable and adaptable platform for developing and deploying AI applications and services. Joule also ensures the quality and reliability of the generated content by providing confidence scores and sources for its outputs and actions, so that users can verify and validate them. Users can also provide feedback and preferences to Joule, and Joule will learn from them and adapt accordingly.
• Q: How can Joule interact with users through natural language, either by voice or text? How does it ensure the usability and intuitiveness of the natural language interface? Joule can interact with users through natural language, either by voice or text, through the SAP Conversational AI, which provides a comprehensive and intelligent platform for building and managing conversational agents. Joule also ensures the usability and intuitiveness of the natural language interface by providing guidance and suggestions to users, and by allowing users to ask questions or give commands in natural language. Joule also provides documentation, tutorials, demos, and FAQs to help users get started and use Joule effectively.
• Q: How can Joule provide proactive and contextualized insights and assistance to users? How does it ensure the relevance and responsibility of the insights and assistance? Joule can provide proactive and contextualized insights and assistance to users by leveraging its deep understanding of business processes and domains, as well as its general knowledge and common sense. Joule also ensures the relevance and responsibility of the insights and assistance by following the SAP AI Ethics Guidelines and Principles, which ensure that it respects the user’s privacy, security, and autonomy, and provides transparent and explainable outputs and actions. Joule also adapts to the user’s context, preferences, and goals, and provides personalized and customized information and assistance.
• Q: How can Joule help users with tasks that require creativity or innovation, such as generating novel and diverse outputs, such as text, code, or images? How does it ensure the originality and diversity of the outputs? Joule can help users with tasks that require creativity or innovation by leveraging the power of generative AI and LLMs, which can create new content or data that is not directly derived from existing inputs. Joule also ensures the originality and diversity of the outputs by providing novel and diverse outputs based on the user’s context or preferences. Joule can also help users discover new insights and opportunities by providing proactive and contextualized insights and assistance.
• Q: How can Joule help users with tasks that require collaboration or communication, such as providing relevant and reliable information and assistance? How does it ensure the effectiveness and efficiency of the collaboration or communication? Joule can help users with tasks that require collaboration or communication by providing relevant and reliable information and assistance, based on the data and functionality from SAP solutions and third-party sources. Joule also ensures the effectiveness and efficiency of the collaboration or communication by providing consistent and reliable outputs and actions, and by providing confidence scores and sources for its outputs and actions, so that users can verify and validate them. Joule can also help users improve their customer satisfaction and loyalty by providing relevant and reliable information and assistance.
• Q: How can Joule complement and augment human capabilities and creativity, rather than replace them? How does it ensure the balance and harmony between human and AI? Joule can complement and augment human capabilities and creativity, rather than replace them, by helping users with tedious or repetitive tasks, or with tasks that require large amounts of data or complex calculations, or by providing novel and diverse outputs and insights. Joule also ensures the balance and harmony between human and AI by respecting the user’s privacy, security, and autonomy, and by providing transparent and explainable outputs and actions. Joule also learns from the user’s feedback and preferences, and adapts accordingly.
• Q: How can Joule be integrated with SAP solutions and platforms, such as SAP SuccessFactors, SAP S/4HANA, SAP Ariba, SAP Customer Experience, and more? How does it ensure the compatibility and interoperability of the integration? Joule can be integrated with SAP solutions and platforms, such as SAP SuccessFactors, SAP S/4HANA, SAP Ariba, SAP Customer Experience, and more, through the SAP Business Technology Platform, which provides a unified and secure data layer for SAP’s cloud enterprise portfolio. Joule also ensures the compatibility and interoperability of the integration by leveraging the data and functionality from SAP solutions and platforms, and by following the standards and protocols of SAP and its customers.
• Q: How can Joule be accessed and used by customers and users? How does it ensure the availability and accessibility of the service? Joule can be accessed and used by customers and users through their existing SAP credentials, and by subscribing to SAP solutions and platforms, such as SAP SuccessFactors, SAP S/4HANA, SAP Ariba, SAP Customer Experience, and more. Joule also ensures the availability and accessibility of the service by providing different tiers of service, depending on the customer’s needs and preferences, and by providing various resources and support, such as documentation, tutorials, demos, FAQs, community, and feedback channel.
• Q: How can Joule be developed and deployed by SAP and its partners? How does it ensure the scalability and adaptability of the development and deployment? Joule can be developed and deployed by SAP and its partners through the SAP AI Foundation, which provides a scalable and adaptable platform for developing and deploying AI applications and services. Joule also ensures the scalability and adaptability of the development and deployment by handling large and complex data sets and tasks, and by learning from the user’s feedback and preferences, and adapting accordingly.
• Q: How can Joule be cloud-based, and run on the SAP Business Technology Platform? How does it ensure the security and compliance of the cloud-based service? Joule can be cloud-based, and run on the SAP Business Technology Platform, which provides a secure and compliant cloud infrastructure for SAP’s cloud enterprise portfolio. Joule also ensures the security and compliance of the cloud-based service by following the SAP AI Ethics Guidelines and Principles, which ensure that it respects the user’s privacy, security, and autonomy, and provides transparent and explainable outputs and actions. Joule also complies with the data privacy and security standards of SAP and its customers, such as GDPR, ISO, and SOC.

Excursus: The possible Role(s) of Capgemini related to Joule

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services, with a strong partnership with SAP and a deep expertise in SAP solutions and platforms. Capgemini can play a vital role in enabling and empowering customers and users to leverage the full potential of Joule, the SAP AI-powered copilot, and drive better business outcomes and customer satisfaction.

Capgemini can offer various services and solutions to customers and users related to Joule, such as:

• Consulting and advisory: Capgemini can help customers and users understand the value proposition and benefits of Joule, and how it can transform their business processes and domains. Capgemini can also help customers and users assess their readiness and requirements for Joule, and design and implement a roadmap and strategy for Joule adoption and integration.
• Development and customization: Capgemini can help customers and users develop and customize Joule to suit their specific needs and preferences, and to enhance their user experience and productivity. Capgemini can also help customers and users create and manage custom scenarios and content for Joule, using the power of generative AI and LLMs, and leveraging the data and functionality from SAP solutions and third-party sources.
• Training and support: Capgemini can help customers and users train and support their employees and stakeholders on how to use and interact with Joule effectively and efficiently, and how to leverage its proactive and contextualized insights and assistance. Capgemini can also help customers and users provide feedback and suggestions to Joule, and monitor and measure the performance and impact of Joule on their business outcomes and customer satisfaction.

Capgemini can also collaborate and co-innovate with SAP and other partners to further enhance and improve Joule, and to explore new opportunities and use cases for Joule across different business functions and industries. Capgemini can also share its best practices and success stories with Joule, and showcase its thought leadership and expertise in the field of generative AI and LLMs.

In summary, Capgemini can play a vital role in enabling and empowering customers and users to leverage the full potential of Joule, the SAP AI-powered copilot, and drive better business outcomes and customer satisfaction. Capgemini can also collaborate and co-innovate with SAP and other partners to further enhance and improve Joule, and to explore new opportunities and use cases for Joule across different business functions and industries.

Text: Microsoft Bing Copilot (with ChatGPT4)

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Recommended Readings:

What is Joule? (2023). SAP Help Portal. https://help.sap.com/docs/joule/serviceguide/what-is-joule

What’s new for Joule capabilities? (2023). SAP Help Portal. https://help.sap.com/docs/joule/capabilities-guide/what-s-new-for-joule-capabilities

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