Join Us for the SE Awards Gala Dinner 2024 : A Night of Celebration and Recognition

Mark your calendars for the ICX Gala Dinner on November 1, 2024, from 6 PM to 10 PM at the JW Marriott , Westlands, Nairobi. This eagerly anticipated event promises to be an exceptional evening of celebration, networking, and inspiration, culminating in the prestigious Service Excellence Awards. Register now at : https://icxkenya.co.ke/events/reg.php

Keynote Speaker: Prof. Nura Mohamed, Ph.D, EBS

We are thrilled to announce that the keynote address will be delivered by Prof. Nura Mohamed, Ph.D, EBS the Director General at the Kenya School of Government. Prof. Mohamed will present on “Elevating Employee Experience for Customer Experience Success,” he will highlight the critical connection between employee engagement and organizational success. Prof. Mohamed will discuss how leaders can cultivate a workplace culture that attracts, retains, and empowers talent, ultimately driving exceptional customer experiences.

The Theme: Around the World

In addition to the insightful keynote, this year’s gala encourages attendees to embrace the theme “Around the World” through their attire. Guests are invited to showcase global flair by wearing outfits that reflect diverse cultures, styles, and influences. Whether it’s traditional garments, contemporary international fashion, or a fusion of styles, let your outfit express the richness of global diversity.

Celebrating Service Excellence

The highlight of the evening will be the Service Excellence Awards 2024, which recognize and celebrate organizations that excel in customer service. These awards bring attention to the critical role that outstanding service plays as a strategic tool for business success.

The Importance of the Awards

The Service Excellence Awards serve multiple purposes:

• Highlighting Best Practices: By showcasing exemplary customer service, the awards provide a platform for organizations to learn from one another and elevate their service standards.
• Benchmarking Excellence: Corporates and individuals will have the opportunity to measure their performance against industry leaders, fostering a culture of continuous improvement.
• Raising Professionalism: The awards aim to enhance the profile of customer service practices nationwide, encouraging higher standards across all sectors.

Award Categories

This year’s awards will cover a range of categories, celebrating diverse aspects of customer service excellence. The categories include:

• Best CX Strategy: Recognizing organizations with innovative and effective customer experience strategies.
• Best Customer Communication Strategy: Honoring those who excel in clear and impactful communication with their customers.
• Best Internal CX: Celebrating organizations that prioritize the experience of their internal stakeholders.
• Best Use of Technology: Acknowledging those who leverage technology to enhance customer service delivery.
• CS Week Innovation Award: Recognizing exceptional initiatives implemented during Customer Service Week.
• Best Contact Centre: Honoring the best practices in contact center operations.
• Best Contact Centre – Public Sector Category: Highlighting excellence in public sector contact centers.
• Best CX Social Impact and Sustainability Award: Celebrating organizations that make a positive social impact through customer service.
• CX Warrior of the Year: Recognizing an individual who has made significant contributions to advancing customer service excellence.

Conclusion

The ICX Gala Dinner is more than just an event; it’s a celebration of dedication, innovation, and excellence in customer service. Join us for a night filled with recognition, inspiration, and the opportunity to connect with leaders in the industry.

Don’t miss out on this chance to be part of an exciting evening where we honor those making a difference in customer service. We look forward to welcoming you to the JW Marriott, Westlands, Nairobi for an unforgettable celebration on November 1st!