Join Stuart Eames, Operational Improvement Manager for Waitrose, for his Keynote seminar at Call & Contact Centre Expo 2018!

Stuart Eames, Waitrose’s incredibly successful Operational Improvement Manager, will be taking the stage at this year’s Call and Contact Centre Expo!

Having spent 16 years running supermarkets and understanding first-hand how inefficiency and poor processes lead to employee frustration, Stuart is now leading operational improvement for Waitrose, delivering over ￡3.5m savings to date!

He was recently recognised through the Employee Engage Awards 2016. Stuart specialises in employee engagement and has presented on both the subject of engagement and also how employee ideas bring benefits to an organisation.

In his seminar, Harnessing the Voice of the Employee to Drive Business Innovation in Waitrose, Stuart will discuss whether ideas provided by grass root employees work, and if so, how difficult and costly these ideas are to manage. He will then invite you to explore what happens when you seek the voice of your employee.

This is the seminar that your competitors don’t want you to attend. Dedicate the 21st & 22nd March to Call & Contact Centre Expo, the go-to event for those of you looking to succeed in the world of customer engagement.

Register for your FREE ticket now at www.callandcontactcentreexpo.co.uk for your chance to catch Stuart, alongside a host of other world-class speakers!