Join Odigo at the Communication Technology Expo!

Communication Technology Expo

21st & 22nd March 2023 | London ExCeL

There are plenty of possibilities to explore at any physical event. However, if quality customer interactions and innovative technologies spell success in your industry, make some space in your diary to drop by the CT Expo. Inform your 2023 contact centre plans with both the latest trends and software:

Visit our stand - 260 - for an informal customer experience chat,

Book an on-stand CCaaS solution demo,

Attend our keynote given by Stephen Yap, the Research Director at the CCMA and discover the customer opinions that should shape your CX strategies.

There is a range of speakers to look out for, and if your contact centre floor sometimes feels like a battleground, Ross Kemp's Q&A will offer some tips on staying calm under pressure. You could also look for ways to change the status quo. Successful communication relies on skilled agents equipped with effective technology meeting real customer needs.

Research Revealed: Voice of the Contact Centre Consumer

Setting the stage for the CCMA's ongoing research, Stephen will present the findings from the second annual Voice of the Contact Centre Consumer research initiative, supported by Odigo. What should UK contact centre leaders know about changing trends in customer behaviour and attitudes?

The research offers answers to questions such as:

Is customer service getting better or worse?

Is self-service becoming normalised?

Which channels do people want to use?

How do the general public perceive careers in customer service?

If these questions have already got you thinking, follow the link below to register for the event.

To book time with our dedicated team, you can visit our website and complete the Calendly form on the event page. Here: Communication Technology Expo - Odigo EN