Join Industry Leaders Deepak Gupta and Lariana Tamashi at Our Conversational AI & Customer Experience Summit

Hi LinkedIn Members,

Are you curious about how Conversational AI is transforming customer service and marketing? At the Conversational AI & Customer Experience Summit, we have two exciting sessions lined up that you won’t want to miss.

To know more about the event: https://conversationaltechsummitasia.com/

Meet Our Speakers: Deepak Gupta , Vice President at CARS24 , and Lariana Tamashi, General Manager at KINESSO , will be sharing their insights at the summit. With their extensive experience in leveraging technology to enhance customer experiences, they are perfectly positioned to tell us through the transformative potential of Conversational AI in banking, and how agencies and brands can win with Conversational AI.

Meet our Speaker: Deepak Gupta

Topic: The Rise of Multimodal AI Agents

As technology continues to advance, the integration of artificial intelligence (AI) in customer service is becoming more sophisticated. Multimodal AI agents represent the next frontier in AI innovation. Unlike traditional AI, which primarily relies on text or voice, multimodal AI agents are capable of processing and interpreting a combination of inputs—such as text, voice, and visual data—simultaneously.

Key Points to be Covered:

• Understanding Multimodal AI: An overview of what multimodal AI agents are and how they differ from traditional AI systems.
• Technological Advancements: Insights into the latest technological developments that enable the creation of multimodal AI agents.
• Applications in Customer Experience: Real-world examples of how these agents are being used to enhance customer interactions across various industries.
• Benefits and Challenges: A discussion on the benefits of deploying multimodal AI agents, including improved accuracy and more natural interactions, as well as the challenges that need to be addressed.
• Future Trends: Predictions on the future direction of multimodal AI and its potential impact on customer service and beyond.

Our Second Speaker: Lariana Tamashi

Topic: How Agencies & Brands Win with Conversational AI

Conversational AI is not just transforming banking but is also revolutionizing how agencies and brands interact with their customers. This technology allows for more personalized and engaging interactions, leading to improved customer satisfaction and loyalty.

• Personalized Interactions: AI-driven chatbots and virtual assistants provide tailored responses and recommendations, enhancing customer satisfaction.
• Multichannel Support: Conversational AI enables seamless communication across various platforms, including social media, websites, and mobile apps.

Operational Efficiency:

• Streamlined Processes: Automation of routine tasks such as customer inquiries and support frees up human agents to focus on more complex issues.
• Scalability: AI systems can handle a large volume of interactions simultaneously, making it easier for brands to manage high traffic without compromising service quality.

Data-Driven Insights:

• Customer Insights: Conversational AI can analyze interactions to provide valuable insights into customer preferences and behavior.
• Campaign Optimization: Brands can use AI-driven data to optimize marketing campaigns and strategies, leading to better ROI.

Improved Customer Support:

• 24/7 Availability: AI ensures that customer support is available at all times, improving customer experience and loyalty.
• Efficient Problem Resolution: AI can quickly identify and resolve common issues, reducing wait times and increasing customer satisfaction.

Join us to gain valuable insights from industry leaders on how Conversational AI can enhance customer service and marketing.

Register now: https://conversationaltechsummitasia.com/tickets/

Date: July 18th & 19th, 2024

Location: JS Luwansa Hotel & Convention Center, Jakarta, Indonesia

Looking forward to seeing you at the summit!