Joho Tests with Raoul Rugbeer

Career transitions have become more common as professionals try to match their skills with their passions and the demands of the industry in the ever-evolving landscape of technology and business.

One such journey is that of Raoul Rugbeer, who was once a test analyst and successfully transitioned to a Business Analyst role.

Raoul set out on this life-changing journey with the intention of fostering innovation and increasing his impact on business outcomes. He used his vast testing experience as a basis for these new opportunities.

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This week on Joho Tests, we will explore how Raoul navigated this transition, the motivations behind his decision, and how his background in testing has enriched his approach as a business analyst, ultimately enhancing his ability to bridge the gap between software testing and business strategy. Through his story, we’ll uncover the value of adaptability and the critical skills that cross-functional roles bring to the modern workforce.

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JT: ?What was the length of time you had been employed in software testing?

RR: I’ve logged a solid four years! Two of those were as a test analyst, and the other two as a senior test analyst.

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JT: What prompted you to make the shift from testing to your current role and how did your software testing experience impact the decision?

RR: Well, sometimes while testing, I’d catch myself thinking, "Hmm, if I’d written this requirement, it’d make so much more sense!" There were moments when I knew a clearer or simpler path was right there but just out of reach in the testing role. Plus, after many rounds of regression testing, I realized I wasn’t in it for the long haul. Time for a new challenge!

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JT: How has your experience in software testing shaped your understanding of software quality?

RR: Software testing gave me a front-row seat to the customer journey. It taught me to think like a real person (not just a flowchart) when looking at business processes. It’s not just about getting from A to B but making sure the journey is smooth for everyone involved.

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JT: What process improvements have you implemented in your role as a result of your testing experiences?

RR: I always start by putting myself in the customer’s shoes before diving into new requirements. And here’s a little secret: I avoid saying “Existing rules apply” whenever possible. Instead, I try to make life easier by linking directly to those rules, so the developers and test analysts don’t have to hunt them down.

JT: What tips or tools would you give to someone who has been in the same testing role and is not sure how to make the transition?

RR: My tip - find a business analyst! They’re usually happy to help, and some might even let you shadow them (if you're working in the same company).

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