Job seekers value human interaction and feel reluctant about employers relying on AI for recruitment and hiring !
Nicolas BEHBAHANI
Global People Analytics & HR Data Leader - People & Culture | Strategical People Analytics Design
?? More than 65% of individuals feel uncomfortable about employers utilizing AI in recruitment and hiring.
?? Job seekers value human interaction during the hiring process but acknowledge that AI serves as a helpful tool, allowing HR teams to concentrate on tasks that require a personal touch.
?? Key concerns surrounding AI in recruitment include reduced personalization and privacy issues.
?? Nearly 90% of individuals expect companies to be transparent about their use of AI in recruitment and hiring practices, according to a new interesting research published by ServiceNow using data ?? from a survey of 1,008 US workers completed surveys of those over 18 years of age and conducted by SurveyMonkey and was fielded between December 11, 2024, and December 12, 2024.
? Job Seekers and the Unease Around AI in Recruitment
Researchers found that the majority of job seekers feel uncomfortable about the integration of AI in recruitment processes.
? Job seekers prefer human interaction during the hiring process
Researchers unveiled that job seekers rated their comfort with AI usage across various recruitment tasks. Ranked from most to least comfortable, these tasks include:
?? Interview scheduling?
?? Candidate sourcing (e.g., AI written job postings, reaching out to potential candidates)?
?? Candidate screening (e.g., pre-screening interviews, skills assessments)
?? Resume screening (i.e., categorizing candidates based on skills and experience)
?? Onboarding new employees
?? Decision-making (e.g., ranking candidates, predictive analysis)
? Top concern of Job seekers for AI in recruiting
Researchers highlighted the primary concerns job seekers have regarding the use of AI in the recruitment process:
? Lack of a personalized experience
? Privacy-related issues
? Potential for bias in decision-making
? Challenges in progressing through the recruitment process
? Miscellaneous concerns
? The Usage of AI should be visible for job seekers
Researchers observed that job seekers indicate that AI use information should be visible and Researchers found that job seekers believe information about AI usage should be transparent and easily accessible, rather than buried in lengthy legal text.
The preferred placements for this information include job listings and the careers section of a company's website. However, a significant number of job seekers expressed a preference for direct, verbal, or in-person communication about the use of AI-driven recruitment tools.
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I truly appreciate the insights this research provides, though the findings are not entirely surprising. It reaffirms what we already sense—that job seekers show hesitation about AI being used in the hiring process. The emphasis on personalization stands out as a critical takeaway, highlighting the importance of creating a recruitment experience that feels tailored and human-centered.
It’s also essential to remember that these job seekers represent the workforce of the future. If they harbor reluctance towards AI during recruitment, it could reflect challenges in fostering trust and acceptance of AI tools even after they’ve been onboarded. Bridging this gap will require organizations to be transparent, show the value AI can bring to the process, and balance it with human interaction. Building trust and demonstrating how AI complements, rather than replaces, the human touch could gradually shift mindsets over time.
Thank you ?? ServiceNow researchers team for these insightful findings:
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Human Resource Professional | MBA | Coporate Recruiting Professional- ASA | Ex-Wirtgen Group,A John Deere Company
3 小时前Great insights! Integrating AI into hiring processes streamlines talent management and drives successful global recruitment outcomes, yet it’s vital to remember that hiring remains fundamentally about people. Candidates need recruiters to demonstrate empathy by understanding their motivations, challenges, and unique circumstances, which fosters trust and deeper connections. Evaluating cultural fit, navigating complex situations, and making nuanced decisions aligned with organizational values depend critically on human judgment and intuition. Blending AI’s efficiency with the irreplaceable qualities of human insight ensures candidates are more than just data points-it’s all about striking the right balance.Thank you for sharing!
HRIS Manager | Digital HR Transformation | Talent Strategy & Employee Experience | Global HR Professional
6 小时前A must-read, Nicolas! The research reinforces what many candidates feel but don’t always articulate: technology can be efficient, but it doesn't replace the feeling of being truly seen and heard. Trust is built in the details — in the email that doesn’t feel automated, in the active listening during interviews, in the transparency of the process. AI has its place and can optimize key stages, but we still need to ensure that human warmth remains at the core of decision-making. The challenge for 2025: use AI as a bridge, not a barrier. Transparency, ethics, and empathy are key if we want a recruitment process that is fair and genuinely welcoming.
I connect Top Tier ServiceNow Professionals with Fortune 500 companies | Join NowTribe - World's Largest ServiceNow Community
8 小时前The insights you’ve shared highlight key aspects that many professionals in the ServiceNow ecosystem should be paying attention to. It would be great to see more discussions like this in spaces where #ServiceNow experts actively engage. A community like NowTribe could be a great platform to share such valuable content, as it connects like-minded professionals who can contribute further and amplify these discussions. Looking forward to more of your insights!
Industry Veteran | Exploring Future of Work | Great Manager’s Coach & Mentor
12 小时前Human touch is like salt in a dish - remove it from recruitment, & the flavor’s gone. Absolutely, BANG-ON ?? Nicolas BEHBAHANI. ?? Kudos to ServiceNow for the eye opener & raising the primary concerns. ?? AI might sort resumes faster, BUT it can’t detect the sparkle in someone’s eyes during an interview. ?? Job seekers trust AI for scheduling, BUT when it comes to hiring decisions, they’re looking for a handshake, not a robot wave. NOTE: Transparency about AI use isn’t just a preference; it’s the new cover letter! Don't miss-it, OR look at the law of land. ? Use AI is assistance NOT replacement & maintain that Human Touch.
Recruitment Consultant | Connecting Talent to Success | Career Mentor | Enhancing Your Employability
14 小时前Nicolas BEHBAHANI Thanks for highlighting this. I see this firsthand every day. Nothing replaces genuine human interaction with candidates. Even AI-generated messages often feel disconnected and impersonal. AI should be a complement, not a sole replacement, especially in recruitment. Candidates want to feel heard, understood, and valued, something only real human engagement can truly provide.